Customer Service Representative - State Farm Agent Team Member

Job Description

Benefits:

Bonus based on performance

Training & development

ROLE DESCRIPTION:

The Charles Sumpter Insurance Agency is seeking an organized and efficient specialist to fulfill administrative duties and support insurance agents in gaining and keeping customers. As a Customer Service Representative with our agency, your attention to detail, dedication to client relations, and sales-mindedness equip you for this versatile position. Your contributions as a motivated professional who thrives in a fast-paced environment pave an entryway for growing your career and expanding your income.

We look forward to incorporating your energy and marketing perspective into our team as we build success together.

RESPONSIBILITIES:

Establish customer relationships and follow up with customers, as needed.

Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.

Use a customer-focused, needs-based review process to educate customers about insurance options.

Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.QUALIFICATIONS:

Dedicated to customer service

Sales experience (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred

Able to obtain Property and Casualty License

Able to obtain a Life/Health License

Able to achieve mutually agreed upon marketing goals

Interested in marketing products and services based on customer needsBENEFITS:

Salary plus commission/bonus

Paid time off (vacation and personal/sick days)

Health benefits

Growth potential/Opportunity for advancement within my office