Front Office Manager - Embassy Suites Dulles North Loudon

Job Description

Description:

As our Front Office Manager, you will be involved with all aspects of the front office operations. You will be responsible for ensuring the overall success of the front desk, guest satisfaction, and product quality standards are being met or exceeded.

This position may require flexible scheduling availability.Requirements:

Job Requirements:

Ensure that departments achieve or exceed guest's service expectations

Prepare team member schedules in accordance with budgets and business forecasts

Ensure hotel staff is training in financial control procedures for cash, vouchers, inventories, and receivables and that the procedures are regularly followed

Recommend local attractions and restaurants for guests to visit

Inform guests of all hotel services and amenities

Manage human resources functions including recruiting, hiring, onboarding, performance evaluations, training, and disciplinary actions

Work with other departments to ensure maintenance requests are being communicated and completed and only clean and functional rooms are being assigned upon check-in

Monitor daily bookings to coordinate with front desk team and guests when the hotel is oversold on specific room types

Hilton Experience Required

Job Qualifications:

Ability to operate hotel PMS Systems

Ability to multitask, prioritize and manage time

Highly motivated team player with strong initiative and desire for achievement

Must be effective in handling problems in the workplace including anticipating, preventing, identifying, and solving problems as necessary

Ability to work well in stressful situations

Readily available and approachable for all guests while providing excellent guest service

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand, sit or walk for an extended period of time. While performing the duties of this job, the employee is regularly required to lift and/or move up to 10 pounds and frequently lift and/or move up to 25 pounds.

Training:

Island Hospitality is committed to employee development and displays that commitment with a formalized training and development program providing a clear path for any employee with a desire and aptitude to thrive in the hospitality business. As team members join Island Hospitality from other organizations they too can build on that prior experience and find further growth opportunities within our company by utilizing the tools and resources offered.

Team Member Wellness Program: How We Thank You For All You Bring To The Team

Rewarding Benefits Package:

Healthcare including Medical, Dental, and Vision Insurance

HSA & FSA plans available!

Dependent care FSA

Identity Theft Protection Insurance

Commuter benefits including transit & parking

Pet Insurance

PTO and Payroll Incentives for Annual Wellness Exams

Employee Assistance Program

Wellness Subscriptions including access to gyms, financial planning, counseling, and legal services

Paid Sick and Vacation Time

Family Leave

401(k) Retirement plan - IHM Matches 100% up to 3% of your salary and an extra 50% on the next 2% of your salary. 401(k) is fully vested upon the first contribution

Rewarding Hard Work:

Incentive based bonus program

Free room nights at our hotels and employee discounts within your hotel brand

Discounts for friends and family within your hotel brand

Team Member of the Month, Quarter, and Year recognition and bonus

Discounted tickets to theme parks, musicals, movies, and more through Tickets at Work

Career Growth through our in-house training program with a path personalized to your desired goals

Referral bonus program to ANY of our locations

Equal Opportunity Employer

Island Hospitality uses E-Verify to confirm work authorization in all municipalities where it is required by law.