BARTENDER - CASINO

Job Description

Description:

The VISION of PlayLV Gaming is to be the place to be Downtown and is supported by our MISSION a Downtown Icon committed to building lasting relationships, legendary service & classic gaming with a modern twist. The renaissance has begun, The Plaza Way!

Our guiding principles are:

Always do the right thing

Be respectful and considerate – everyone matters.

Deliver more than others think possible.

Show passion for what we do and enthusiasm for who we are.

Delivering on these promises requires amazing people. PlayLV Gaming takes pride in hiring an extremely talented, motivated, and diverse workforce that possesses the attitude and aptitude to work within a high-performance culture. Employees receive training, guidance, development, and leadership in order to effectively perform their responsibilities.

POSITION SUMMARY: It is the responsibility of the Bartender to mix and serve alcoholic and non-alcoholic drinks and provide them to guests and servers. The Bartender must ensure his/her outlet is clean, organized, and properly stocked at all times while providing excellent guest service. All duties are to be performed in accordance with federal, state, local laws, regulations, and ordinances, as well as department and Company policies, practices, and procedures.

Top 5 Specific Job Functions:

Greet and converse with guests to suggest or receive cocktail order in a timely manner

Efficiently prepare and serve cocktails to customers/ cocktail servers in pool area following the sequence of service standards set forth by management

Maintain the cleanliness and appearance of the bar

Maintain complete knowledge of all menu items, liquor brands, beers and non-alcoholic selections available in the assigned outlet

Obtain assigned bank and ensure accuracy of contracted monies, keeping bank secure at all times

Other Specific Job Functions:

Oversee overall operation of the outlet bar

Provide exceptional service to customers

Ensure the correct glassware/stemware is used according to department standards

Check ID's if the guest appears to be under 30

Follow Alcohol Awareness techniques as needed

Adhere to all responsible alcohol serving requirements as dictated by the state

Handle monetary transactions at the point of sales system (cash, credit cards and room charges) in accordance with department policies and procedures

Communicate with fellow employees and Managers regarding Guest requests

Consistently deliver exceptional service to every Guest while interacting in a professional manner.

Possess a positive attitude towards the Guest and fellow employees to meet and exceed The Plaza’s standards

Know all aspects of our business and match it to the Guest's needs to exceed their expectations

Make positive eye contact with the Guest

Maintain alert posture, appearing approachable to Guests

Maintain utmost respect and courtesy for Guests at all times

Maintain sanitation, cleanliness, and insure the health and safety of our Guests and fellow employees at all times

Maintain a clean and hygienic work station in accordance with Clark County Health Standards

Maintains quality services standards with all guests by creating a friendly, relaxed atmosphere while coordinating service requests

Prepare order to replenish stock at bar to pre-determined par levels

Work station must be maintained and left stocked and cleaned for next shift

Possess the ability to work in a team environment

Maintain flexibility to perform other job related tasks as deemed necessary by management

Be able to perform a task that requires standing and/or moving at a fast pace for periods of up to eight hours or longer

Communicate with Management to keep them informed of all special requests from a guest as well as any potential problems or concerns

Assist new employees with training and answering questions

Be ethical and professional at all times

Work special events as needed for the successful operation of department

Must have an excellent upbeat attitude and personality with the ability to interact with people of diverse backgrounds

Observe and direct actions of Bar Backs and to inspect and maintain areas for which responsible.

Consistently use suggestive selling techniques

Perform all duties as deemed necessary for the success of the department

RESPONSIBLE ALCOHOL MANAGEMENT

Recognize and acknowledge when Guests are becoming intoxicated and/or are intoxicated

Monitor potentially intoxicated and/or disruptive Guests and promptly bring to a Manager’s attention

Refuse further service of alcohol to intoxicated Guests in a courteous and safety-minded manner

Responsible for accurately checking Guest identification

Comply with all safety and health department procedures as well as Company and/or departmental policies/procedures

Comply with all state and federal liquor laws

This job description in no way states or implies that these are the only duties to be performed by the employee in this position. It is not intended to give all details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department.

Requirements:

Required:

At least 1 year experience as a Bartender in a resort setting

At least 1 year of experience in customer service

Ability to deal effectively with guests, management, employees and outside contacts while working under pressure and meeting deadlines

Ability to work in a fast-paced, busy, and somewhat stressful environment and maintain physical stamina and proper mental attitude

Ability to handle cash and accurately make change

Ability to speak and to listen in a public forum

Manage multiple tasks and remain calm in very high paced and stressful environment and work under pressure

Have interpersonal skills to deal effectively with all business contacts

Professional appearance and demeanor

Work varied shifts, including weekends and holidays

Basic math skills

Must have High School Diploma or equivalent

Must have a Union Pour Card

Must have basic knowledge of wines and spirits

Must be willing to work outdoors in seasonal heat (100F+) or cold as well as inclement weather

Performs all other job related duties as requested

Preferred:

Previous experience working in a similar Hotel Casino setting

Minimum two (2) years’ Bartender experience

CERTIFICATES, LICENSES, REGISTRATIONS:

Alcohol Awareness

Food Handler’s Card

Union Pour Card

Plaza is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, Plaza will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.