Lead Generation Specialist

Company: Oak Street Health

Title: Lead Generation Specialist

Location: Various

Role Description:

The Lead Generation Specialist is responsible for developing relationships with members of the community while hosting activation events at CVS retail locations in their assigned territory. At these events, Lead Generation Specialists will engage Medicare seniors in the community with the ultimate goal of having those individuals become patients of Oak Street Health, if they're interested.

On a daily basis, Lead Generation Specialists will be the 'face of OSH' in their assigned territory's CVS store locations and drive valuable local growth for OSH centers. Lead Generation Specialists will host multiple activation events each day while also partnering very closely with a central team of OSH growth teammates and call center representatives.

Core Responsibilities:

New Prospective Patient Engagement

On a daily basis, generate high-quality leads (prospective patients interested in learning more about OSH and/ or becoming OSH patients) by effectively engaging Medicare seniors through event execution at multiple CVS retail locations in their assigned territory

Maintaining knowledge of internal sales systems (i.e., Salesforce) and organizational goals by attending scheduled meetings to learn about new updates on services, workstreams, and initiatives

Collaborating with OSH central growth and call center teams, as needed.

Relationship Development

Develop strong relationships with prospects who frequent CVS locations in assigned territory

Capture and record customer information and sales activity into customer relationship management (CRM) system and other business systems

Acting as point of contact for central call center team if there are any questions about the prospective OSH patient

Resolving any concerns & complaints new prospects may have about Oak Street Health by working with the prospect to understand the concern or direct them to another Oak Street employee

Other duties as assigned

What are we looking for?

Ability to quickly connect with and influence the right people - enjoy talking and listening to community members' healthcare experiences and desired experiences

Strong computer skills, including:

Clear electronic communication management (e.g., email, google chat) and documentation of sales interactions

Experience managing through a CRM system, ideally Salesforce

Comfort with personal sales goals and results tracking

Team player and contributor to the overall effectiveness of the team

Inclination to work in a results oriented role

Sales and/or healthcare experience a plus

Access to reliable transportation to travel between events

Ability to lift 25-45 lbs for event set-up

Fluency in Spanish, Polish, Russian, or other languages spoken by people in the communities we serve (where necessary)

US work authorization

Someone who embodies being Oaky

What does being Oaky look like?

Radiating positive energy

Assuming good intentions

Creating an unmatched patient experience

Driving clinical excellence

Taking ownership and delivering results

Being relentlessly determined

Why Oak Street?

Oak Street Health is on a mission to Rebuild healthcare as it should be, providing personalized primary care for older adults on Medicare, with the goal of keeping patients healthy and living life to the fullest. Our innovative care model is centered right in our patient's communities, and focused on the quality of care over volume of services. We're an organization on the move! With over 150 locations and an ambitious growth trajectory, Oak Street Health is attracting and cultivating team members who embody Oaky values and passion for our mission.

Oak Street Health Benefits

Mission-focused career impacting change and measurably improving health outcomes for medicare patients

Paid vacation, sick time, and investment/retirement 401K match options

Health insurance, vision, and dental benefits

Opportunities for leadership development and continuing education stipends

New centers and flexible work environments

Opportunities for high levels of responsibility and rapid advancement

Oak Street Health is an equal opportunity employer. We embrace diversity and encourage all interested readers to apply.

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