Guest Coordinator

Job Description

Description:

Jiva SalonSpa, a busy downtown Cedar Falls Aveda lifestyle salon & spa, is looking for a passionate and energetic Guest Coordinator to join our team! This position is an important part of our business as our Guest Coordinator provides our guests with their first and last impression of our salon! If you are passionate about providing an excellent guest experience, this may be the right position for you!

In addition to providing an excellent guest experience, our Guest Coordinator is also responsible for providing guidance and assistance with services and retail products. We are looking for someone whose confidence and dynamic energy illuminate every aspect of their work.

Job Responsibilities

Providing all guests with an excellent guest experience

Scheduling guest salon and spa services with an outgoing and welcoming energy while implementing proper procedures

Educating guests on services and products

Maximize books for each service professional in a fair and consistent manner

Closing sales and encourage guests to pre-book services

Resolving guest challenges, utilizing support from the Salon Manager when necessary

Responsibility for balancing and checking register drawer

Interacts with other team members and management, involving the utmost in professionalism and teamwork

Why join the Jiva SalonSpa team?

Work with a creatively driven team

Be a part of an award-winning Salon & Spa (Best of the Best)

Give back to the community by participating in downtown community events

Discounted services & product

Fun & energetic culture

Cedar Falls, Iowa

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Has a natural outgoing and welcoming personality

One year previous experience in a similar environment preferred

Excellent client service, communication and organization skills

Ability to manage time effectively

Ability to perform basic computer skills

Self-motivated and ready to go above and beyond

Team player

Dependable with the ability to work nights and weekends