Customer Service Representative

Job Description

Do you enjoy working with people? Do you have a passion to serve? Are you seeking your next best opportunity? The DaMar Team is seeking individuals that have a passion for customer service to join an Indianapolis based organization.

Client Profile- Community development center; founded in 1971.

Job Summary- Customer service representative is responsible for gathering data from clients via phone or in person to verify eligibility for government funded programs.

Duties

Inbound/outbound calls and in person customer relations. Survey customers to determine eligibility and which program(s) fits their needs.

Verify all information is gathered correctly, accurately and meets government policies.

Partner with external stakeholders (government and private institutions) to determine services.

Data input into organization database.

Respond to all inquiries in a timely manner via phone, email or in person.

Provide above average customer service; serve as a referral source; build a working knowledge of programs that the organization offers.

Qualifications

High School diploma/GED with 1+ years of relevant experience

Microsoft Office Suite and database experience

Thrive in a fast paced environment with coaching support

Dedicated to excellent attendance

Above average decision making and problem solving abilities.

Ability to work independently with minimal supervision.

Okay with standing and sitting for periods of time and to move intermittently throughout the workday.

Hours: M thru Friday 8am to 5pm with 1 hour lunch (During 3 week training hours 9am to 4pm; 1 hour lunch)

Starting pay: $15.00 to $16.00 hourly (depending on experience)Company Description

DaMar Staffing Solutions of Indianapolis (“DaMar”) is a premier boutique recruitment firm. The DaMar model offers on demand solutions at an affordable price. DaMar Staffing Solutions is the place for professional level staffing for all industries .