Contact Center Agent - Founding Farmers

Job Description

Contact Center Agent - Founding Farmers Restaurants

NOW HIRING: FULL TIME, $17-$18/HOUR

**Please note this position is onsite at our office located in District Heights, MD**

BENEFITS + PERKS:

Health insurance plans available for as low as $100 per mth after 90 days of employment!

Dental and vision plans offered

Paid time off

Discounted shift meal and generous discount when dining as a guest

Employee initiatives, including company massage therapist and discounted gym membership

Training and career growth opportunities

Free online mental health therapy (unlimited text messaging and two optional 30-minute live video therapy sessions per month) through our partner, TalkSpace, for all employees and their immediate family members

WHAT OUR CONTACT CENTER AGENTS DO:

Answer phones to create and verify restaurant reservations for all of our locations

Answer general inquiries, manage feedback, and assist with reservation or dining issues

Provide callers with information on our menus, locations, and accommodations, including directions (driving, parking, public transportation) to all of our restaurants

Greet guests on the phone in a friendly and engaging manner

Respond to guest requests with exceptional guest service

Place, trouble-shoot, and provide assistance with To-Go orders

Other duties to support the guest experience, as assigned

WHAT YOU NEED TO BE A CONTACT CENTER AGENT:

One year of experience in hospitality centered, customer service role preferred

Excellent communication and interpersonal skills

Ability to be a team player

Ability to sit for extended periods of time

Ability to work on-site

Must have PM and weekend availability

Frequent typing and use of computer expected

Our Contact Center Agents provide the first experience many of our guests have with Farmers Restaurant Group. They are integral to our entire restaurant service team in providing exceptional hospitality and virtually guiding our guests until they walk through our doors. As a Contact Center Agent, you will respond to reservation calls and provide other virtual guest services, including directions and details on our restaurants, placing to-go orders, and accommodations all?on-site, at our Contact Center?located in District Height, MD.