Onsite Helpdesk IT Technician (Video Repair)

Job Description

RemX is seeking a Helpdesk CSR Technician for our client. In this role candidates will need to be electronic repair savvy. You will be assembling/working on computer boards (someone who has experience with building computers so technical skills/experience is a must. You will also be reviewing videos from school buses, bench testing software, and running diagnostics by plugging into a computer to test the equipment.

Title: Video Helpdesk CSR Technician

Start: ASAP

Salary: $17 an hour

Schedule: Mon-Fri 8:00AM-5:00PM

Location: Onsite (Alpharetta, GA)

Experience answering calls from clients and helping troubleshoot issues

Must have Software skills, Internet research abilities, and Strong communication skills

Looking for individual who can multi task answering phones from customers, creating RMAs and work tickets in our ERP system for support

Currently use Odoo for ERP system

Understanding of UPS Worldship

Position is associated with a warranty and out of warranty repair equipment process flow tracking from creation of RMAs and UPS shipping labels to working with shipping and receiving to ensure product is shipped back timely and invoiced correctly and then closing work tickets

Ability to lift boxes up to 50 lbs

Ability to drive inventory accuracy and integrity through cycle counts and physical inventories

Other duties as necessaryCompany Description

The professional staffing division of EmployBridge, America's Leading Workforce Specialist:

When our Talent is looking for their next opportunity, we know they are not just looking for their next paycheck. Our Recruiters are experts in their specialized fields and understand that making the right match between the candidate and the company, is the key to long term success.

We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.