Residential Alarm Technician

Job Description

Must have at least 1 year of alarm installation experience

Are you ready to make a difference in peoples lives and help protect what matters most?

Join the team and be part of the leading provider of security and automation solutions. We're looking for a highly motivated Residential Security Consultant to join our team in Anaheim, California.

Currently searching for individuals who come from a background or education where they have worked with their hands, provide excellent customer service, and worked outside.

Day-to-day duties:

They will receive training on and be doing the following:

1. Installation and programming of Burglar Alarms, CCTV (IP & Analog), DVRs, and Access Control Systems for residential customers.

2. Installing window breaks, door units, and smoke detectors.

3. Troubleshooting signal issues to ensure the alarm functions properly if needed.

4. Perform daily hands-on field interaction with customers at the site level and some smaller customer care levels. 5. Test and verify signals for equipment

6. Train customers on the use of the equipment and how to connect to the devices and answer all questions including ensuring that they have no additional need (equipment, etc.).

7. Completing necessary customer paperwork for each job.

8. Cost ALL PART utilize for each individual job installed PRIOR to closing out the job with the dispatch center.

9. Maintaining accurate truck inventory of products.

10. Provide top-quality customer service.

11. Achieve 90% Goal Attainment for completed installations and zero “go-backs”.

Skills:

customer service skills, reliability, coachability, mechanical aptitude, wiring, drywall, manual labor, cat5, cat6, electrical, low voltage, electronics

Additional Skills & Qualifications:

Must be able to attain their ACE License if they do not have one.

Must have Great Communication skills. This is very important along with being reliable and possessing an adaptive personality. This person should have stellar interpersonal skills, along with the ability to think quickly on their feet, read non-verbal cues from the home's residents, and have a solution-oriented, customer-centric attitude. It's important to give the customer confidence that their issue will be resolved.

Tools Needed/PPE Gear: 6-foot ladder (they can get a Little Giant that folds up if they drive a sedan), screwdrivers but preferably an electric drill, wire cutters, and hand sheetrock saw. (This may take them some time to build up, but they need to understand the expectation) Their Own Vehicle