Billing Specialist

Job Purpose

The Billing Specialist will be responsible for completing billing activities and maintaining accurate records for the company. This will include processing and distributing customer invoices in line with established policies. You will have a significant role in implementing and enforcing billing processes within the team.

An essential part of this role is ensuring the billing documentation prepared for reporting meet accounting best practise and regulatory requirements. You will report to the Billing Team Lead, work with and provide guidance and support to the Billing Analysts and Junior Billing Analysts.

Job Overview

Key Responsibilities

Perform billing activities

Validate billing terms and process billing documents

Raise invoices and credit notes

Ensure invoices are distributed in a timely manner

Prepare reports on billing activity with clear and reliable data

Efficiently deal with customer queries

Support with queries from regulatory authorities and external auditors

Work with and support billing team in day-to-day activities including issues requiring judgement and expertise

Support overall billing team goals and objectives

Support continuous improvement of the billing processes in the Shared Service Centre (SSC)

Work with the Billing Team Lead to execute O2C process strategy

Spot errors and suggest ways to improve efficiency of systems and processes

Ensure performance targets are met and raise issues if targets are not achieved

Demonstrate and champion process expertise supporting O2C Global Process Owners (GPO) initiatives

Ensure billing team compliance

Perform prescribed billing activities within defined billing policies and ensure all invoices are processed in accordance

Ensure billing activities prior to and during period end close are compliant with the fiscal close calendar, ensuring adequate time for collaboration with various teams impacted

Ensure all O2C controls are adhered to and documented appropriately

Inform colleagues and stakeholders about procedural and regulatory requirements

Support the implementation of risk management process and associated controls in line with company policies

Respond to requests from regulatory authorities and auditors

Collaborate with customers, third parties and other teams

Establish relationships and credibility within billing team as well as other cross-functional teams

Collaborate with customers on billing-related queries and issues and ensure billings, negotiations and investigations are handled appropriately

Collaborate with Master Data team for required data points, best practices and standards and data issues

Collaborate with other SSC process delivery teams to exchange information, as required, and support process improvement where dependencies may exist

Liaise with stakeholders across the business to ensure requirements are met, for example, to oversee that requests from Business Partners are actioned by the billing team in a timely and accurate manner

Collaborate effectively with external auditors

Skills & Experience

3 years experience in O2C billing operations

Strong English language skills

Advanced MS Excel skills with a proven aptitude to interpret customer and financial data

Strong knowledge of finance business processes, billing policies, and statutory accounting principles to ensure compliant SSC operations

Working knowledge of core finance and specifically billing systems, ERP and related specialty functional systems, frameworks, and functionality

Applied experience in billing processes

Experience performing billing tasks/procedures at a moderately difficult to considerably difficult level

Examines issues and makes informed recommendations related to billing

Demonstrate logical thought process to simplify complex issues and technical concepts, and to facilitate issue resolution

Ability to interact with company stakeholders to ensure a high quality of service, while balancing expectations and realisations

Ability to work in a fast-moving environment with a proactive approach, accustomed to working towards tight deadlines whilst maintaining quality of work

Beneficial to have:

Experience with MS Dynamics

Conversant in other languages beside English

Bachelor’s degree in Finance, Accounting, Economics, or other business-related discipline

Life at RWS

At RWS, we’re here for one purpose: unlocking global understanding.

As a unique, world-leading provider of technology-enabled language, content, and intellectual property services, we remove the barriers to communication to make global connection possible. Our unrivalled experience and deep understanding of language have been developed over more than 60 years. As we look to shape the future, our ambition is to create a world where understanding is universal for everyone.

We work with over 80% of the world’s top 100 brands, more than three-quarters of Fortune’s 20 ‘Most Admired Companies’ and almost all the top pharmaceutical companies, investment banks, law firms and patent filers. Our client base spans Europe, Asia Pacific and North and South America. Our 65+ global locations across five continents service clients in the automotive, chemical, financial, legal, medical, pharmaceutical, technology and telecommunications sectors.

If you like the idea of working with smart people who are passionate about breaking down language barriers and giving back to their communities, then you’ll love life at RWS. Our work fundamentally recognizes the value of every language and culture. So, we celebrate difference, we are inclusive and believe that diversity makes us strong.

We want every employee to grow as an individual and excel in their career. In return, we expect all our people to live by the values that unite us: to partner with colleagues and clients, to adopt a pioneering spirit, to be positive in progressing the work we do, and always to deliver what we promise.

RWS Values

Get the 3Ps right – Partner, Pioneer, Progress – and we ll Deliver together as One RWS.

For further information, please visit: RWS

RWS embraces DEI and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability, or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics

Recruitment Agencies: RWS Holdings PLC does not accept agency resumes. Please do not forward any unsolicited resumes to any RWS employees. Any unsolicited resume received will be treated as the property of RWS and Terms & Conditions associated with the use of such resume will be considered null and void.

Regular Full-Time