Project Manager

Job Purpose

We are looking for a Project manager with strong client-facing experience a variety of localization project types including website, marketing, and product contents. The role of Localization Project Manager is to manage all assigned projects in the most efficient manner possible in order to ensure client retention, satisfaction and ultimately repeat revenue growth. As the main point of contact for their clients, the ideal candidate must proactively use effective written and verbal communication to ensure that project teams understand the scope, complexity and expectations, and that the clients are kept fully informed as to the progress, position and financial status of their projects.

About The Strategic Solutions Group (SSG)

The Strategic Solutions Group, part of RWS’s Language Services division, works closely with major accounts and clients of all sizes who are going global with specialized localization services. These services cover the entire localization spectrum, from translating content, media, and audio to creating engaging eLearning programs and transcribing highly impactful marketing campaigns. The SSG works closely with RWS’s Language eXperience Delivery (LXD) platform, which includes 2,000 in-house linguists, and a network of more than 29,000 translators, who use RWS’s proprietary machine translation, AI, and translation productivity tools, to deliver a 24/7 service to clients.

Job Overview

Key Responsibilities

Manage client requirements, needs and requests such as asset management, reporting and meetings

Serve as a primary point of contact to client. Act as backup to Senior Project Manager as needed

Lead presentations educating clients about particular projects, project types

Identify, communicate, and manage production risks as appropriate to eliminate potential pitfalls or obstacles

Engage in quotation preparation including complex and strategic requests

Ensure ISO requirements are being met

Launch and coordinate standard and complex projects which includes functions such as negotiating budgets, scheduling, resource allocation and work assignments

Collaborate with the Vendor Relations team to negotiate competitive rates

Support team members as necessary to perform and complete daily project tasks

Make recommendations for process improvements to have a positive impact on profitability and/or quality

Mentor staff

Collaborate with the Human Resources team to hire new team members where necessary

Set specific and measurable goals for direct reports and ensure their measurement and review

Skills & Experience

3-5 years of hands-on experience coordinating projects within the localization or translation industry

Successful customer service/account management experience, generally a minimum of two years client-facing experience

Computing skills, including experience with TRADOS or other translation management tools (CAT, or Computer Aided Translation tools) and publishing applications (e.g., FrameMaker, InDesign, etc.)

Good written/verbal skills in English for internal and external communication and meeting purpose

Team player, willing to be devoted to daily global collaboration

Good Microsoft Office skills

Proactive approach

Analytical and structured problem solving

Ability to keep calm in a pressured environment

Strong organizational skills, with the ability to priorities

Ability to carry out assigned tasks with a high degree of independence and ownership

Life at RWS

At RWS, we’re here for one purpose: unlocking global understanding.

As a unique, world-leading provider of technology-enabled language, content, and intellectual property services, we remove the barriers to communication to make global connection possible. Our unrivalled experience and deep understanding of language have been developed over more than 60 years. As we look to shape the future, our ambition is to create a world where understanding is universal for everyone.

We work with over 80% of the world’s top 100 brands, more than three-quarters of Fortune’s 20 ‘Most Admired Companies’ and almost all the top pharmaceutical companies, investment banks, law firms and patent filers. Our client base spans Europe, Asia Pacific and North and South America. Our 65+ global locations across five continents service clients in the automotive, chemical, financial, legal, medical, pharmaceutical, technology and telecommunications sectors.

If you like the idea of working with smart people who are passionate about breaking down language barriers and giving back to their communities, then you’ll love life at RWS. Our work fundamentally recognizes the value of every language and culture. So, we celebrate difference, we are inclusive and believe that diversity makes us strong.

We want every employee to grow as an individual and excel in their career. In return, we expect all our people to live by the values that unite us: to partner with colleagues and clients, to adopt a pioneering spirit, to be positive in progressing the work we do, and always to deliver what we promise.

RWS Values

Get the 3Ps right – Partner, Pioneer, Progress – and we ll Deliver together as One RWS.

For further information, please visit: RWS

RWS embraces DEI and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability, or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics.

Covid Vaccination - All RWS employees hired for positions that require working on-site at RWS offices, customer offices, travel on behalf of RWS, and/or in-person meetings will be required to comply with the RWS USA COVID-19 Vaccination and Testing Policy. RWS complies with federal, state, and local laws regarding accommodations related to this policy.

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Regular Full-Time