Solution Lead - Data Services Platform

Job Purpose

We are seeking a highly motivated and experienced Solution Lead to guide the end-to-end design and delivery of our Data Services Platform, a highly integrated customer-facing digital solution to support our growing Enterprise Services business. This role will work closely with the business stakeholders to understand the corporate strategy, business needs, and commercial drivers and ensure technical solutions are appropriate. You will be responsible for defining the solution vision, high-level architecture, and application integration model based on the business strategy and expectations and working closely with cross-functional teams.

About Group Technology

Group Technology enables the organization to achieve its strategic direction while driving shareholder value. The division establishes common standards and IT governance across the business. It further develops and manages core applications, enabling the smooth operational running of the organization across all functions. We drive and deliver future roadmaps aligned with the overall strategic direction of the business. Group Technology supports services to over 7500 end users across the globe, manages the information security operation, and safeguards all our assets. Our core Group Technology functions include Technical Architecture, Network & Voice, IT Security, Service Delivery, Solutions Delivery and Asset Management. Group Technology has a global presence across all regions, with over 400 staff.

Job Overview

Key Responsibilities

Develop a deep understanding of customer needs and market trends to guide the end-to-end product platform development.

Coordinate definition and articulation of a holistic solution vision and strategy for the community portal and account (project) management solution by working closely with the business and the cross-functional team.

Manage the high-level product backlog, prioritizing items based on business value and customer needs, in collaboration with individual Product Owners.

Collaborate with cross-functional teams including technical delivery to ensure alignment with the project vision and objectives.

Define and maintain the roadmap and align to the RWS Enterprise Architecture and roadmaps of other RWS commercial and business applications.

Act as a liaison between stakeholders, individual Product Owners, and the Software Development teams, facilitating communication and decision-making.

Leverage customer feedback and analytics data to inform product decisions and enhancements.

Regularly review product performance, identifying opportunities for improvement and growth.

Work closely with Product Owners and Project Managers to deliver complex projects.

Skills & Experience

Bachelor's degree or appropriate level of experience (5+ years) in digital solutions delivery.

Proven experience as a Software Product Manager, Product Owner or Solution Architect.

Experience delivering integrated customer facing digital solutions is a significant advantage.

Familiarity with management of web-based products, integrations, and workflow / similar systems.

Excellent problem-solving and analytical skills, using data to support decisions.

Exceptional communication, presentation, and leadership skills.

Excellent influencing and negotiation skills.

Strong knowledge of Agile principles and practices.

Experience of working with remote and off-shore teams.

Certification as a Product Owner or related area and degree in Business, Computer Science, Engineering or related field would be a great advantage.

Life at RWS

At RWS, we’re here for one purpose: unlocking global understanding.

As a unique, world-leading provider of technology-enabled language, content, and intellectual property services, we remove the barriers to communication to make global connection possible. Our unrivalled experience and deep understanding of language have been developed over more than 60 years. As we look to shape the future, our ambition is to create a world where understanding is universal for everyone.

We work with over 80% of the world’s top 100 brands, more than three-quarters of Fortune’s 20 ‘Most Admired Companies’ and almost all the top pharmaceutical companies, investment banks, law firms and patent filers. Our client base spans Europe, Asia Pacific and North and South America. Our 65+ global locations across five continents service clients in the automotive, chemical, financial, legal, medical, pharmaceutical, technology and telecommunications sectors.

If you like the idea of working with smart people who are passionate about breaking down language barriers and giving back to their communities, then you’ll love life at RWS. Our work fundamentally recognizes the value of every language and culture. So, we celebrate difference, we are inclusive and believe that diversity makes us strong.

We want every employee to grow as an individual and excel in their career. In return, we expect all our people to live by the values that unite us: to partner with colleagues and clients, to adopt a pioneering spirit, to be positive in progressing the work we do, and always to deliver what we promise.

RWS Values

Get the 3Ps right – Partner, Pioneer, Progress – and we ll Deliver together as One RWS.

For further information, please visit: RWS

RWS embraces DEI and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability, or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics

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Regular Full-Time