Account Manager

Job Purpose

About The Role

Drives revenue growth of IP solutions by meeting or exceeding both existing customer and new logo customer goals on monthly and quarterly basis.

About IP Solutions RWS IP Solutions is the world’s leading provider of intellectual property support services. With over 60 years of experience, our leadership in high quality patent translations, foreign filing and IP research services is unrivalled. Combining expert patent translators and advanced technology ensure translations of the highest consistency and quality. We help streamline client's internal processes, providing flexible, cost-effective foreign filing services reducing the administrative burden associated with protecting IP on a global scale. We also offer the widest range of IP research services and the leading patent research database, PatBase. RWS clients include many of the world's best-known brands, and 18 out of 20 of the world’s largest patent filers.

For further information, please visit: RWS IP Solutions

Job Overview

Key Responsibilities

To maintain/grow existing customer uplift base through long-term relationship and build an extensive pipeline of new opportunities.

To be proactive in the self generation of new leads to maximise new business revenue through regular maintenance of named existing clients portfolio.

Account management, and growth through upsell and cross-selling activity

Builds strong “trust” relationships with clients, creating trust and confidence at multiple levels, including users, key contacts, managers and business leaders, to increase revenue and sales opportunities, especially for the named existing clients with high revenue.

Work with Manager to develop a strategy plan for the named existing clients portfolio which includes an analysis of revenues/solutions, strategy for growth, objectives and implementation schedule.

To liaise effectively with internal departments to maximise sales opportunities, including Product Development, and to keep up to date with existing and new services and marketing/sales campaigns.

To maintain and update sales progress reports and other administrative reporting mechanisms according to agreed timeframes.

Ensure you have a strong understanding of competitor products and services and how we can successfully position ourselves against them.

To take responsibility for identifying training and developmental needs for yourself on an on-going basis.

Skills & Experience

Experience selling in the IP space in a solution sales capacity

Understanding of sales in a service, workflow and content technology environment solution strongly preferred

Strong execution focus and ability to develop solutions and strategies to further accelerate growth in untapped markets

A university degree in relevant course work AND 5+ years proven sales experience working for an IP information/software/services company, with a strong aptitude for technology

Experience conducting effective product demonstrations & sales presentations

Ability to build & maintain relationships with existing and prospective customers

Experience working in a team sales environment

Outstanding oral and written communication skills, including the ability to communicate easily & interpersonally with Senior Executives and C-level decision makers

Capable of thinking creatively and making independent decisions

Effective time management skills

Well organised and disciplined with regards to policy, procedure and standards

Can set priorities and be flexible in changing environment.

Ability to report and project accurately and according to agreed timeframes.

Ability to identify problems and apply creative solutions

Confident, outgoing personality

Heavy travel requirements (approx. 50%)

Life at RWS

At RWS, we’re here for one purpose: unlocking global understanding.

As a unique, world-leading provider of technology-enabled language, content, and intellectual property services, we remove the barriers to communication to make global connection possible. Our unrivalled experience and deep understanding of language have been developed over more than 60 years. As we look to shape the future, our ambition is to create a world where understanding is universal for everyone.

We work with over 80% of the world’s top 100 brands, more than three-quarters of Fortune’s 20 ‘Most Admired Companies’ and almost all the top pharmaceutical companies, investment banks, law firms and patent filers. Our client base spans Europe, Asia Pacific and North and South America. Our 65+ global locations across five continents service clients in the automotive, chemical, financial, legal, medical, pharmaceutical, technology and telecommunications sectors.

If you like the idea of working with smart people who are passionate about breaking down language barriers and giving back to their communities, then you’ll love life at RWS. Our work fundamentally recognizes the value of every language and culture. So, we celebrate difference, we are inclusive and believe that diversity makes us strong.

We want every employee to grow as an individual and excel in their career. In return, we expect all our people to live by the values that unite us: to partner with colleagues and clients, to adopt a pioneering spirit, to be positive in progressing the work we do, and always to deliver what we promise.

RWS Values

Get the 3Ps right – Partner, Pioneer, Progress – and we ll Deliver together as One RWS.

For further information, please visit: RWS

RWS embraces DEI and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability, or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics

Recruitment Agencies: RWS Holdings PLC does not accept agency resumes. Please do not forward any unsolicited resumes to any RWS employees. Any unsolicited resume received will be treated as the property of RWS and Terms & Conditions associated with the use of such resume will be considered null and void.

Regular Full-Time