Duty Manager

Job Title

Duty Manager

Job Description

POSITION INFORMATION

Position

Duty Manager

Region

Jeddah

Department

Operations

Reports To

Senior Service Operation Manager

Direct Reports

Operation shift leader, Indirect (Maintenance, Security, IT, HSE)

Work Pattern (Day/Shift)

Shift

JOB PURPOSE STATEMENT

“Summary to the general objective of the job”

Duty Manager responsibilities include overseeing daily operations, ensuring employee productivity, monitoring efficiency of all processes and creating a positive work environment for employees

KEY ACTIVITIES

“The most important tasks you need to perform in order to achieve your key outputs”

1- Being the 1st focal point of contact in front of customer / stakeholders during the events / incident.

2- Coordinating with all departments (Ops + Maint + IT + Sec) to “find the best solution and reply ” to keep the system operation.

3- Being the decision maker for all shift related challenges and issues in case of team conflict.

4- Attending all customer – Stakeholders meetings as VI presence. And to include “Based on his evaluation” any other Leaders.

5- Manage, delegate, and supervise all operation, maintenance and IT activities and ensure execution as per the standard.

6- Being responsible to assure the team commitment for the Service contract SLA + KPI, without deviation. (reporting, availability ….etc)

7- Responsible for the contractors / stakeholders “permit to work “and sign offs.

8- Responsible for the team and subcontract HSE compliancy during the shift.

9- Ensure smooth handover between the teams internally and within the duty managers as well

10- Prepare and review the incident report for the incidents during the shift in coordination with the concerned department. And to be shared with the operation manager for final review.

11- Report and coordinate with the “department - head” for any concerns or deviations (Manpower, attendance, resources …ect)

JR28269