Caller

Company Description

Institute of Innovation in Technology and Management (IITM) is a value-based institution located in New Delhi. It is accredited by Guru Gobind Singh Indraprastha University (GGSIPU), National Assessment and Accreditation Council (NAAC), and ISO 9001:2015 certified. IITM offers quality education in the fields of Information Technology & Management through courses like Bachelor of Business Administration (BBA), Bachelor of Computer Application (BCA), and Bachelor of Commerce (B.COM Hons.). The institute aims to be a center of excellence in professional studies.

Role Description

This is a full-time on-site role for a Caller at Institute of Innovation in Technology and Management. The Caller will be responsible for making and receiving phone calls, providing information to callers, handling queries, and maintaining call records. They will also assist in administrative tasks and provide support to other departments as needed.

Qualifications

Excellent communication and interpersonal skills

Proficiency in telephone etiquette and customer service

Ability to handle high volume calls and multitask

Strong organizational and time management skills

Attention to detail and accuracy in call records

Knowledge of basic computer applications

Experience in a similar role is a plus

Minimum high school diploma or equivalent