Call Center Representative

Job Description

Why You Want To Work Here:

We are a growing union providing our members with competitive benefits and powerful resources to help advance their careers. We have a casual and fun environment and opportunity for advancement! The Contact Center Representative is responsible for the accurate and timely response to customer service based questions over the phone and via email.

Responsibilities:

Answer incoming phone calls

Document phone calls in Sharepoint

Receive and respond to incoming emails

Route calls to appropriate departments

Maintain files of information

Research correspondence files, payroll reports, microfilm, and system record to determine the correct information for employer and/or participant system files, i.e., Federal Identification Number or Social Security Number discrepancies

Other duties as assigned

Requirements:

Over 1 year of previous customer service / data entry experience

Previous benefit fund experience strongly preferred, but not required

Listens well with the ability to communicate effectively both in verbal and written communications

Presents a professional image in the office

Strong attention to detail

Demonstrates ability to manage complex issues while maintaining a flexible, positive, and cooperative demeanor