IT Help Desk Specialist

Job Description

Allegiance Gold, a premier precious metals firm in Calabasas, is seeking a talented IT Help Desk Specialist!

You will be responsible for providing technical assistance and support to our employees for computer systems, software, and hardware issues. You will respond to queries, diagnose and troubleshoot technical problems, and help to maintain our IT infrastructure.

RESPONSIBILITES:

Respond to help desk inquiries via phone, email, or in-person promptly and professionally

Ability to work within Windows Professional Active Directory Environment and troubleshoot Windows Based Server Infrastructure

Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware

Diagnose and troubleshoot technical issues, including network connectivity, printer problems, email, and software-related issues

Install, configure, and maintain computer hardware, software, systems, networks, printers, and peripherals

Assist with onboarding/offboarding procedures for new and departing employees, including setting up user accounts and permissions

Perform regular maintenance tasks, such as system updates, backups, and antivirus scans

Document, track, and monitor problem resolution

Collaborate with other team members to resolve complex issues and escalate problems when necessary

Maintain a high level of customer service and professionalism at all times

QUALIFICATIONS:

Bachelor’s degree in Information Technology, Computer Science, or related field preferred

Basic knowledge of computer hardware, software, and networking concepts

Strong problem-solving and troubleshooting skills

Excellent communication and interpersonal skills

Ability to work independently and as part of a team

Willingness to learn and adapt to new technologies and procedures

Relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are a plus

BENEFITS:

Health insurance

Retirement savings plan

Paid time off

Professional development opportunitiesCompany Description

With over 50 years of combined experience, millions of dollars in completed transactions, resulting in thousands of satisfied clients, helped us earn the most Trusted Gold IRA firm in the nation. Our founding pillars based on exceptional customer service and an unwavering commitment to excellence, with a relentless focus on placing clients’ interest first, has positioned us as an industry leader in creating custom solutions for each of our client's unique financial profile and needs.