Front Desk Coordinator - Luxury Blowout Bar (Dallas)

Job Description

Summary

Pressed Roots is the first silk blow-out bar specializing in textured hair. Combining certified textured hair expertise, nurturing care for hair health and true luxury hospitality touches, we aim to break down the barriers that have held women of color back from feeling their best. In our hands, a simple blow-out becomes an affordable mini-luxury that not only makes our clients feel uniquely beautiful, but will forever change the standards of the beauty industry.

Description

Pride. Growth. Beauty. Community. Welcome to a new way to work.

At Pressed Roots, our front desk coordinators are entrusted to serve as the face of Pressed Roots to customers and partners and act as the behind-the-scenes operational expert. You will also master the knowledge and skills needed to eventually run your own Pressed Roots franchise, cultivate new business, and develop a team.

In our hands-on learning environment, you will receive the guidance, mentoring, and support you need to grow within your career. You’ll quickly understand how to manage a successful, beauty business and excel at customer service, sales and marketing, finance, and operations. Our unique promote-from-within culture encourages progression in your career, making the growth opportunities endless here.

And it doesn’t stop there...

Pressed Roots’ front desk coordinators also enjoy:

Competitive hourly pay rate, bonus opportunities, and a paid referral program

Continued education and professional development courses

Flexible scheduling - full-time, part-time, and seasonal shifts available

Career paths leading to management, corporate, and future franchise opportunities

Hands-on, comprehensive training on the salon business and operations

Fun, fast-paced, family-like working environment

Responsibilities

Lead client experience from check in to check out, ensuring Pressed Roots standards are upheld, creating a memorable experience for the client

Set the tone of a positive shop atmosphere by approaching the day as if hosting a party

Organize and execute shop flow between Clients and staff in a positive manner

Serve as subject matter expert in reservation system

Ensure client information is entered in with accuracy and timeliness

Rebook appointments during check out while addressing client by name

Troubleshoot any reservation system issues, make changes to Client Profiles, optimize appointments to fit business needs, and check notes to ensure clients’ needs are met

Optimize and maximize appointments with reservation system

Engage clients and serve complimentary beverages

Maintain highest degree of ethics when handling client payments and stylist tips/commissions

Problem solve when faced with client concerns or operational issues, always ensuring the solution is focused on providing an excellent experience to the client

Maintain overall shop cleanliness by conducting walkthroughs behind the bar and keeping front desk area clean

Maintain clear communication with Shop Management about overall shop operations

Educate clients on Pressed Roots products and tools and replenish after sell through

Other duties as assigned by management.

Qualifications

Must be able to work well under pressure and thrive in a busy environment

Excellent customer service and communication skills

Amazing organization and multitasking skills

A strong work ethic with a “go-getter” attitude

Must be at least 18 years of age

Bachelor's degree preferred

Requirements

3+ years of customer service experience