Customer Relations Specialist

Job Description

The Cary Company is seeking an ambitious, energetic individual to support our Addison, IL office as a Customer Relations Specialist. This position is perfect for those who thrive on managing multiple tasks while providing world-class customer service. In addition to being an excellent support for our sales force and management staffs, we are seeking a candidate with strong business acumen. We have a positive and optimistic culture, and are looking to hire this type of person. The candidate will be required to think beyond the immediate scope of the job, and understand the larger picture of the company.

Duties:

Manage internal aspects of customer accounts and coordinate with customers, sales, and procurement

Interact with customers via phone, email and chat

Negotiate pricing, terms and other contractual issues

Order processing

Follow-up and expedite orders to ensure on-time delivery

Problem-solve to find creative solutions to customer inquiries

Use innovation and creativity in developing new processes and procedures

Requirements:

Bachelors or Associates degree a plus

Strong business acumen

Ability to successfully multi-task in a fast-paced environment

Inbound call experience, strong follow-up skills, attention to detail, and time management

A strong work ethic with a positive “can-do” attitude and one who takes pride in the quality of their work

This position requires an individual who is self-directed and detail-oriented with an inquisitive nature and desire to solve problems

Perks:

Medical, Dental, Vision Insurance

Life and Supplemental Insurance

401K Provision

Short Term Incentive Plan

Profit Sharing

HRA

Cafeteria Plan

Seasonal company sponsored events

Work/Life Balance

Childcare Reimbursement Program

9/80 Scheduling Option (following 1 year of employment)

A little about the company:

Been around since 1895.

Grown from 30 employees in 2005 to 60 in 2010 and now over 240.

Locations in Addison, IL (Headquarters), Indianapolis, IN (2018), Pittsburgh, PA (2019), Salt Lake City, UT (2021), Livermore, CA (2021), Jurupa Valley, CA (2021), Charlotte, NC (2023).

We distribute rigid packaging products and industrial filtration.

We have a beautiful newly renovated corporate office/warehouse in Addison, IL.

We have a strengths-based approach working to leverage what the employee likes to do and is good at doing.

Privately owned

We work to build autonomy, connectedness and confidence in your role

Employees get 2-4 structured one-to-one meetings with their supervisor per year (replaces traditional performance review with a 2-way discussion)

We have various committees employees can join (Culture Committee and Cary Cares)

Fun Friday’s, Weekly Yoga, and other company events are some highlights (check out our Facebook page)

Core Values: Growth, Positivity, Customer Driven, Spirited Work Ethic, In This Together

People that are successful in our culture/company have the following characteristics:

Positive/optimistic

Open Minded, but still look for ways to make our systems better

Curious/Inquisitive

Customer-Focused (ease of doing business for our customers)

Supportive of Co-workers

The Cary Company prides itself on its fun, upbeat culture, providing a comfortable work/life balance and a supportive team environment. Enjoy working at a steady pace, and with knowledgeable co-workers who together create a customer-centric and professional team.

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