Manager of Operations - Valve and Actuator Repair and Assembly

Job Description

Company Description:

For over 75 years, Puffer-Sweiven has set the standard in equipment and services for process control, automation, safety, and reliability. We help process-intensive facilities run more efficiently and safely by delivering quality products, technical support, and knowledgeable staff to implement the needed process solutions — with the goal of exceeding customer expectations. Our dedication brings the most advanced products and services to our customers throughout the Central and Gulf Coast regions of Texas.

Specialties:

As an Emerson Impact Partner, we offer a broad base of superior solutions including the top product lines for a given application. Our specialties at Puffer-Sweiven include:

Pressure Management

Isolation Valves & Actuation

Control Valves & Regulators

Process Control & Safety Systems

Oil & Gas Automation– fiscal custody metering, controls, and SCADA

Reliability Solutions & Services

Specialty Pumps & Rotating Equipment

Instrumentation

Maintenance & Repair Services

General Statement:

Under the general direction of the Vice President, Mechanical Services, responsible for all Service, Repair and Assembly activities provided by Freeport, TX Service Center; Pressure Relief Valves, Control Valves, Isolation Valves, and Actuation Repair.

Duties and Responsibilities:

Manage all Service and Operations aspects specific to Mechanical Services and Repair activities.

Specific responsibilities to include:

Drive Safety First Culture

Customer service activities

Maintain effective communication and working relationship with Customers and internal constituents (Sales, QA, Sales Management).

Supervise, counsel, discipline, hire, and terminate, all Operations personnel as required.

Oversee production schedules to ensure that customer delivery requirements are met.

Oversee work processes to ensure that internal and external quality standards are followed.

Evaluate outside vendors for services and products for internal use.

Work closely with the sales department to understand customer requirements, resolve customer issues, and plan for future work.

Work with Operations and Sales departments to resolve any nonconformance.

Communicate with customers, as required, to develop and maintain good working relationships.

Responsible for maintaining and monitoring of Inventory Levels to support the Service business.

Assisting QC Manager with ASME/NBBI training, audits, and implementation of QC procedures.

Implement Safety policies consistent with Company’s general policies and any Service-specific policies.

Conduct monthly safety meetings and monthly safety inspections, correcting all deficiencies noted in the monthly inspections.

Participate in weekly Staff communication meetings as required.

Conduct employee training as required.

Perform related duties as required.

Promote and provide a safe and healthful workplace, which includes but is not limited to:

Ensuring availability of required personal protective equipment

Supporting supervisors in their health and safety activities and initiatives

Evaluating health and safety performance of supervisors

Ensuring you and your subordinates complete safety training by the due date.

QUALIFICATIONS:

Education/Knowledge:

Bachelor’s degree in technical or business discipline or equivalent combination of education and experience.

Thorough understanding of valves, actuators, and related instrumentation. Understanding to include principle of operation, related industry standards, repair procedures, and test criteria.

Experience/Skills:

Five to seven years supervisory experience in similar industry.

Some proficiency with MSOffice.

COMPETENCIES:

Strong employee management skills including; provides regular performance feedback; develops subordinates skills; encourages growth; approachable to staff; makes decisions.

Strong written and verbal communication skills and the demonstrated ability to communicate and coordinate with a cross section of other employees and customers.

Strong customer service skills including the ability to develop rapport and trust with other employees and customers.

Strong conflict resolution and problem-solving skills.

Strong interpersonal skills and the ability to work as part of a team.