Personal Computer Support Specialist

Position: Senior Microsoft PC Support Specialist

Location: Onsite (Tukwila, WA 98168)

Duration: 7+ Months Contract

Project: Cloud Workforce Transformation

Overview:

We are seeking a seasoned and hands-on Microsoft PC Support Specialist to join our dynamic team in Seattle, WA. This pivotal role is centered around spearheading our Cloud Workforce Transformation project, with a keen focus on re-imaging laptops to the cloud within our bustling Contact Center environment. The ideal candidate will possess a profound expertise in Windows operating systems, imaging technologies, and cloud management services, underpinned by a robust background in client-facing consulting roles.

Key Responsibilities:

Cloud Integration and Management: Lead the charge in re-imaging and migrating existing laptop systems to cloud-based platforms, ensuring seamless integration and optimal performance across our Contact Center operations.

Technical Expertise: Utilize your in-depth knowledge of Windows OS, Microsoft Endpoint Configuration Manager (MECM), Intune, and IGEL to troubleshoot, maintain, and enhance system functionalities and user experiences.

Project Execution: Play a critical role in the execution of the Cloud Workforce Transformation project, demonstrating exceptional project management skills and the ability to meet tight deadlines without compromising on quality.

Consultation and Support: Provide unparalleled client-facing support and consultation, leveraging your extensive experience to offer strategic solutions and foster strong client relationships.

Travel Requirements: Be willing and prepared to travel to our Spokane location as required by the project’s needs, ensuring consistent and reliable support across multiple sites.

Required Skills and Experience:

Technical Proficiency: Proven expertise in Windows operating systems, imaging processes, and cloud services (Intune, MECM, IGEL) is essential.

Experience: A minimum of 8 years in client-facing consulting roles, with a strong emphasis on technical support, project management, and strategic problem-solving.

Analytical Skills: Exceptional analytical and critical thinking skills, with the capacity to navigate complex technical challenges and deliver innovative solutions.

Communication: Excellent verbal and written communication abilities, with a knack for simplifying complex technical concepts for non-technical audiences.

Team Collaboration: Demonstrated ability to work effectively in team settings, contributing to a collaborative and supportive work environment.

Flexibility: Adaptability to changing project requirements and schedules, including the willingness to undertake travel as needed to meet project deliverables.