Manager, Enterprise Services Risk Manager, Enterprise Services (ESR)

West Creek 4 (12074), United States of America, Richmond, Virginia

Manager, Enterprise Services Risk Manager, Enterprise Services (ESR)

As an Enterprise Services Risk Manager in Capital One’s Enterprise Services (ES) Risk organization, you will apply your expertise on risk best practices to assess current state, identify gaps, and assess risk, threats, and business impact. You will collaborate with both 1st and 2nd line teams to develop, monitor, provide oversight and reporting on our risk management processes. Your contributions will drive organizational change through risk identification, measurement, analysis and reporting in order to better manage the company’s business area risks in an open and collaborative environment.

You will define mitigation strategies, prioritize and escalate recommendations. You’ll participate in the design and implementation of controls to deliver value-added risk management services to our business partners. You will have a high level of exposure across lines of business and have the opportunity to work with subject matter experts to implement innovative solutions to identify and mitigate potential risks to the Company.

Proficiency in Risk Management practices and management are key to success in this role. The successful candidate will be an experienced risk management professional who understands high level risk management and organizations, with strong analytical, planning, strategic thinking, organizational and communication skills. This role will include significant interaction with other areas within all three lines of defense.

What you will do:

Serve as an Enterprise Services Risk Guide for our team risk agenda supporting our leadership team in making informed decisions for our business objectives

Manage the Enterprise Services Risk and Issue portfolio

Perform risk reviews during various processes such as Risk Control and Self Assessments (RCSAs), Process Level Assessments (PLA), Targeted Risk Assessments and recommend on risk mitigation activities

Research, assemble, and/or evaluate information regarding industry practices or applicable regulatory changes affecting our programs; recommend sound, practical solutions to complex issues

Makes recommendations regarding changes to policy, procedures, and control programs to mitigate evolving risks

Drive teams through Control Testing and provide sound judgment and recommendations throughout the testing period

Demonstrates sound lifecycle program management to include documenting and communicating action plans, impediments and risks, and stakeholder engagement.

Influence our 2nd and 3rd line partners on key risks and actions needed

Develop risk analysis, perform deep dive investigations, and drive specific risk initiatives to minimize risk posture and strengthen overall control effectiveness and to reduce residual risks

Keeps pace with evolving cyber threat landscape to ensure ongoing relevance for our risk mitigation strategies

Support the Enterprise Services Risk organization by implementing new and innovative ideas, including automation

Develop and maintain process documentation in your specific scope of work

Manage our internal Enterprise Services Risk Audits

Manage our Risk Classification process for Enterprise Services Risk

Basic Qualifications:

Bachelor's Degree or military experience

At least 2 years of experience in Data, Information Technology, or Risk Management field

At least 2 years of experience in presenting to Senior Leaders and executives

At least 2 years of experience in program development and performing data-driven analysis

At least 2 years of experience in process or documentation development

At least 2 years of governance, risk, and compliance experience

Preferred Qualifications:

Business Process Management certification, Lean, or Green Belt Certification

1+ years of experience with Risk Management frameworks, reporting and metrics

1+ years of experience managing risks, governance, and controls

Knowledge of PRIME system and data model

3+ years of experience in Process management

3+ years of experience in Change or Risk Management

3+ years of experience as a Risk Guide

Ability to drive results and communicate with all levels

Ability to communicate with multiple stakeholders and leaders across multiple levels

1+ years of experience automating manual processes

Strong communication skills

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

R185378