Sr Client Relations Specialist

SS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare organizations, from the world's largest institutions to local firms, manage and account for their investments using SS&C's products and services.

Job Description

Sr. Client Relations Special

Locations: Kansas City, MO Hybrid

Get To Know The Team:

Client facing position in the Retail Alternative Investment division of SS&C. This relationship team supports multiple clients and alternative investment products. As member of this team you will be assigned clients that you will manage communication between client and various support groups at SS&C. Manage/oversight of client events, new product implementation and overall client satisfaction.

Why You Will Love It Here!

Flexibility: Hybrid Work Model & a Business Casual Dress Code, including jeans

Your Future: 401k Matching Program, Professional Development Reimbursement

Work/Life Balance: Flexible Personal/Vacation Time Off, Sick Leave, Paid Holidays

Your Wellbeing: Medical, Dental, Vision, Employee Assistance Program, Parental Leave

Diversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on Diversity

Training: Hands-On, Team-Customized, including SS&C University

Extra Perks: Discounts on fitness clubs, travel and more!

What You Will Get To Do:

Develops and maintains exceptional client relationships.

Provides and oversees support and service activities for a designated client or group of clients, ensuring their operational needs and issues, both tactical and strategic, are managed to the highest level of satisfaction.

Ensures quality service and operational performance within the parameters of program and delivery standards.

Develops understanding of client business and product installations to identify service needs, plan service delivery and drive use of proactive service and support mechanisms to reduce client downtime and support costs.

Acts as a primary point of client contact to coordinate resolution of service incidents and escalation of technical issues.

Collaborates with sales and support groups to demonstrate value of support offering to client and identify opportunities for expanded support business.

Career level professional leading small, moderately complex projects or working on complex tasks that require a high degree of judgement, resourcefulness, and self-initiative.

Demonstrates specialized expertise to evaluate wide-ranging and complex issues and develop creative solutions.

Recommends new procedures.

What You Will Bring:

Bachelor’s degree and 3+ years of client facing work-related experience required

Excellent written and verbal communication skills

Problem solving and numerical reasoning skills; ability to analyze data and take action

Career oriented, highly motivated, and self-starting individual

Ability to work in a fast paced, team environment

Efficient time management with strong organizational skills

Ability to quickly learn and adapt to new systems, processes, plans, and programs

Proficiency in use of tools such as word processing, JIRA, Chorus/AWD, TA2000, 3270, and Microsoft Excel

Thank you for your interest in SS&C! To further explore this opportunity, please apply through our careers page on the corporate website at

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Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. SS&C offers excellent benefits including health, dental, 401k plan, tuition and professional development reimbursement plan. SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.

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