Guest Services Associate

Overview:

At FutureCare our Guest Services Associates play a key role in representing the organization with a high level of professionalism and care. As the First Impression of FutureCare, our Front Desk Receptionist are knowledgeable, helpful, and personable with a keen awareness of the day-day facility operations.

Voted 12 years in a row in The Baltimore Sun as “Top Workplaces” and recognized in US Newsweek as “Best Nursing Homes”, FutureCare stands out as a leader in managing health care across a continuum of care. We embrace cultural diversity within our facilities and are known for recognizing hard work and dedication. Our team members are rewarded for their compassion and care. We offer a competitive Salary, Excellent Benefits Package, Tuition Reimbursement, Employee Assistance, and a matching 401K Plan.

Responsibilities:

Greet all visitors, vendors, and other staff members to the facility

Guide or direct all visitors to their proper location

Explain all Covid guidelines and procedures for entering the facility

Answers incoming phone calls. Take messages or forward calls to voice mail system

Sort, organize and forward all mail to appropriate staff and residents

Maintain visitor sign-in sheets on a daily basis

Works closely with the Dietary department to assist with meal notices team member lunch payments

Abide by the standards identified in FutureCare’s Statement of Corporate Ethics and the Corporate Compliance Plan.

Perform additional clerical duties such as typing tasks as identified including letters, reports, forms, and other correspondences as assigned

Qualifications:

High school diploma or equivalent required

A minimum of at least 1 year of clerical or medical office experience required

Previous experience working in a skilled nursing facility or a medical facility a plus

Must have a welcoming personality and a professional demeanor

Exceptional customer service skills

Proven experience operating a multi-line phone system

Must be able to work independently or as part of a team

Ability to maintain professional working relationships

Highly detailed and organized with the ability to multitask

Permanent