Customer Relations Manager

Overview:

Welcome Home! Build your career with Lennar!

As one of the nation’s largest builders, Lennar has built over one million new homes for families across America. Since 1954, our communities have catered to all lifestyles and family dynamics, whether you are a first-time or move-up buyer,

multi-generational family, or active adult.

At Lennar, Everything’s Included in our homes, and Everyone’s Included on our team. Our Everyone’s Included vision is to be as inclusive and diverse as the communities we build unleashing the power of diversity within our workforce to drive innovation & sustainable growth.

Customer Relations Manager:

Lennar is seeking a Customer Relations Manager to be responsible for managing and overseeing homes under warranty in assigned community(ies). Responsible for promoting, facilitating, and fostering positive working relationships with customers as well as coordinating and supervising the work of Lennar trade partners.

Responsibilities:

Primary Duties and Responsibilities

CRM’s primary duty is to work with Customers to settle and resolve issues during Customer’s initial walk-through and during the first 60 days post-closing o avoid post-closing claims and disputes.

CRM has the discretion to make concessions and/or give additional items to Customers as part of an effort to settle potential claims or disputes.

CRM will coordinate with Division management regarding the impact of their efforts and decisions on profitability, and will be accountable to the Division to meet or exceed profitability standards.

CRM will conduct the walk-through with Customers and will orient Customers with the many features of the homes assigned to their care. Further, CRMs will assure that the home is completed to the satisfaction of the Customer, and to the standards of Lennar.

CRM has the discretion to determine what repairs and modifications will (and will not) be done to the home in accordance with Lennar’s profitability standards. CRM may coordinate with CC manger, DOC and/or DP on any material or major issue.

CRM has the authority to make any of the changes or modifications described above up to a maximum dollar amount, CRM must coordinate changes above this amount with the CC manger, DOC and/or Division President.

CRM will engage and retain the trade necessary to resolve Customers concerns, to set the appointments, negotiate any cost to do the work and will manage the trade partner to ensure the work is done as scheduled.

CRMs have authority to back charge should work not be completed or performed incorrectly.

CRM will manage the relationship with the customer and be the customer's primary point of contact for 60 days after closing of the home. CRM will be on site from the hours of __ through __ M-F, and also be available to customers via cell phone for hour prior to and for hour after these hours.

Associate is prohibited from performing manual repairs

Qualifications:

Education and Experience Requirements

High School Diploma or equivalent required, or equivalent work experience

Bachelor’s degree in related field preferred or combination of equivalent education and experience.

Minimum 3 years’ experience in directing, coordinating, and supervising work, particularly in a customer-facing role with a homebuilder

Valid Driver’s License with good driving record

Valid auto insurance coverage

Advanced knowledge of scheduling, budgeting and document management

Ability to read and interpret blue prints

Computer literacy and proficient in MS Office products (Word and Excel)

Excellent follow-up, communication (written and verbal) and time management ski

Contacts

Daily interaction with various division personnel, outside agencies, business partners, consultants and homeowners

Physical Requirements

Able to work in excess of eight hours per day, the ability to operate a motor vehicle, climb stairs/ladders, bend, stoop, reach, lift, move and/or carry equipment which may be in excess of 50 pounds, occasionally operate construction equipment. Able to sit at a computer monitor for extended periods of time to complete paperwork, meet with building partners, and receive/return phone messages. Must be able to work in construction environment under all weather conditions. Finger dexterity may be required to operate a computer keyboard and calculator.

This description outlines the basic tasks and requirements for the position noted. It is not a comprehensive listing of all job duties of the associates.

FLSA Status

Exempt

Lennar Core Values

Our commitment to Quality, Value, and Integrity is the underlying foundation upon which Lennar was built, and these three fundamental principles still guide us in caring for our customers, associates, shareholders, and community.

Life at Lennar!

Lennar recognizes our associates are the heart of the company’s success. Learn new skills, build your path, and become an integral part of the Lennar Family.

When You Join:

Health Insurance - Medical, Dental & Vision

Vacation – 3 weeks of vacation per year to start

Holidays, Sick Leave, & Personal Days

401(k) Savings Plan with company match

Paid Maternity & Bonding Leave

New Hire Referral Bonus Program

Product Purchase Discount for Associates

Associate Assistance Plan

Everyone’s Included Day - In the spirit of inclusion, diversity, and caring for our community, Lennar encourages our Associates to take a day to connect, reflect and inspire those around us, in a way that is uniquely important to you.

And More!

Lennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.

Type:

Regular Full-Time

Permanent