Failure Analyst

Who we are:

Geotab ® is a global leader in IoT and connected transportation and certified “Great Place to Work™.” We are a company of diverse and talented individuals who work together to help businesses grow and succeed, and increase the safety and sustainability of our communities.

Geotab is advancing security, connecting commercial vehicles to the internet and providing web-based analytics to help customers better manage their fleets. Geotab’s open platform and Geotab Marketplace ®, offering hundreds of third-party solution options, allows both small and large businesses to automate operations by integrating vehicle data with their other data assets. Processing billions of data points a day, Geotab leverages data analytics and machine learning to improve productivity, optimize fleets through the reduction of fuel consumption, enhance driver safety and achieve strong compliance to regulatory changes.

Our team is growing and we’re looking for people who follow their passion, think differently and want to make an impact. Ours is a fast paced, ever changing environment. Geotabbers accept that challenge and are willing to take on new tasks and activities - ones that may not always be described in the initial job description. Join us for a fulfilling career with opportunities to innovate, great benefits, and our fun and inclusive work culture. Reach your full potential with Geotab. To see what it’s like to be a Geotabber, check out our blog and follow us @InsideGeotab on Instagram. Join our talent network to learn more about job opportunities and company news.

Who you are:

We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking a Failure Analyst who will be responsible for testing returned products and analyzing the results to determine the root cause of failure. If you love technology, and are keen to join an industry leader — we would love to hear from you!

What you’ll do:

The Failure Analyst is responsible for troubleshooting telematics products to diagnose failures in our products or Manufacturing processes. This individual is responsible for reading and understanding schematics, using specialized tools and equipment to provide detailed root cause analysis reports to enhance the quality of our products. This individual works in collaboration with the Returns, Manufacturing and Engineering teams.\n

How you’ll make an impact:

Complete thorough root cause failure analysis of production and customer returns.

Use specialized tools and equipment to test, analyze and diagnose product failures.

Escalate critical safety concern trends to Engineering and Management.

Drive proactive solutions for any hardware design faults working closely with engineering to improve product quality.

Participate in design and manufacturing initiatives for new / existing products to reduce the risk of failures.

Report monthly trends of failed product / process findings and propose recommendations for improvements.

Create data tools to help prioritize corrective actions.

Utilize statistical tools to interpret data sets and prepare reports that effectively communicate trends, patterns, and predictions based on relevant findings.

Log findings and status of assessments with accuracy and detail into company databases to support trend analysis.

Collaborate effectively with electrical, mechanical, software and data engineering teams.

Collaborate with the Engineering and Production team to develop better tools for streamlining processes for repairs and production.

Manage Service Desk ticket escalations and ensure completion per service level agreement.

What you’ll bring to this role:

2-5 years of experience as a Failure Analyst or a similar role.

Ability to read electronic component schematics and technical drawings.

Experience using a digital multimeter, oscilloscope, and soldering iron.

Extensive experience with testing, troubleshooting, diagnosing and repairing electronics.

Understanding of SQL and Google BigQuery.

Working with JIRA, Altium, PLM.

Experience working within a technical or engineering organization/knowledge of the high-technology/telematics industry is an asset.

High accuracy and meticulous attention to detail.

Strong analytical skills with the ability to problem-solve to well-judged decisions.

A strong team-player with the ability to engage with all levels of the organization.

Working well under pressure and responding to fast changing priorities and deadlines.

Manage multiple tasks and projects simultaneously.

Technical competence using software programs, including, but not limited to, Google Suite for business (Sheets, Docs, Slides).

Entrepreneurial mindset and comfortable in a flat organization.

Post-Secondary Degree/Diploma in Electrical Engineering, Electronics Engineering Technology/Technician.

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If you got this far, we hope you're feeling excited about this role! Even if you don't feel you meet every single requirement, we still encourage you to apply.

Please note: Geotab does not accept agency resumes and is not responsible for any fees related to unsolicited resumes. Please do not forward resumes to Geotab employees.

Why job seekers choose Geotab:

Flex working arrangements

Home office reimbursement program

Baby bonus & parental leave top up program

Online learning and networking opportunities

Electric vehicle purchase incentive program

Competitive medical and dental benefits

Retirement savings program

*The above are offered to full-time permanent employees only

How we work:

At Geotab, we have adopted a flexible first working model in that we have systems, functions, programs and policies in place to support both in-person and virtual work. However, you are welcomed and encouraged to come into our beautiful, safe, clean offices as often as you like. When working from home, you are required to have a reliable internet connection with at least 50mb DL/10mb UL. Virtual work is supported with cloud-based applications, collaboration tools and asynchronous working. The health and safety of employees are a top priority. We encourage work-life balance and keep the Geotab culture going strong with online social events, chat rooms and gatherings. Join us and help reshape the future of technology!

We believe that ensuring diversity is fundamental to our future growth and progress and is an integral part of our business. We believe that success happens where new ideas can flourish – in an environment that is rich in diversity and a place where people from various backgrounds can work together. Geotab encourages applications from all qualified individuals. We are committed to accommodating people with disabilities during the recruitment and assessment processes and when people are hired. We will ensure the accessibility needs of employees with disabilities are taken into account as part of performance management, career development, training and redeployment processes. If you require accommodation at any stage of the application process or want more information about our diversity and inclusion as well as accommodation policies and practices, please contact us at . Click here to learn more about what happens with your personal data.