SAP Commerce Cloud/Hybris Technical Lead Analyst

Our Toronto based client is seeking a SAP Commerce Cloud/Hybris Technical Lead Analyst to join their organization on a full-time permanent basis. This will be a primarily remote work setting and candidates can be based anywhere in Canada, however, they must be willing to work EST hours.

Experience with version SAP CCv2 2211.17 is highly preferred.

Must have some previous team lead experience in a support capacity.

Candidates need to be able to effectively articulate themselves to non-technical stakeholders, and effectively probe to troubleshoot issues.

Sr. Dev lead experience is a must as they will need to provide direction to a team on how to solution issues.

The right candidate will also need to resolve technical issues in production, proposing solutions and preventative measures, and preparing RCAs.

This role will work closely with cross-functional teams to triage, prioritize, and action service requests.

The SAP Commerce Cloud/Hybris Analyst will plays a critical role in supporting our clients ecommerce software applications to ensure their stability, performance, and functionality to enable application users to achieve their business goals.

Provide Level II triage for issues related to eCommerce applications via the Helpdesk support process, liaising directly with application users, third party vendors, and other IT resources as required.

Lead the end to end technical resolution of production issues, guiding the team on design, and development of software solutions ensuring they meet requirements.

Effectively utilize best practices to debug and identify the root cause of bugs in the application.

Participate in technical walkthroughs/code reviews of other team members’ components, test plans and results and help them with gaps.

Create and maintain processes and documentation required for IT to support eCommerce applications.

Collaborate with Engineering and Product Management to understand and effectively support new enhancement.

Proactively monitor and analyze system health, performance, and security, identifying potential issues and implementing preventive measures.

Develop and optimize groovy scripts, and SQL queries to support data analysis, reporting, and modifying database table entries.

Execute application configuration and maintenance tasks to support daily business operations, and high-volume events.

Provide on- call support for high priority production issues, occasionally required outside of normal hours.

Actively evaluate and resolve daily business issues, while identifying potential opportunities for business and operational efficiencies.

Effectively communicate complex concepts to both technical and non-technical stakeholders.

Provide consistent and timely updates to the Scrum Master and IT leadership on progress of assigned tasks.