Field Operations/Officer Manager

We are hiring for our Client Company they are in to professionals Industrial customized Residential and Commercial Pest Control services & solutions in Chennai (with includes termite, bug, rat, cockroach & Etc)

Position : Operations Manager or Service Delivery Manager (4+ Years Experience Required)

Location : Velachery, Chennai

Qualification : Any Graduate

Experience : 4 to 8 Years Required

Filed of Experience Required : Facility Management, Pest Control, Security Services, Gen-set Sales And Service, Catering Services, Industrial Solar Sales, Paints, Building Materials.

Must have a own bike and Licence

Job Overview

The role of a Operations Manager or Service Delivery Manager in a pest control company is crucial for ensuring the efficient and effective delivery of pest management services. The job description may include a combination of the following responsibilities:

A successful Operations Manager or Service Delivery Manager in a pest control company should possess strong leadership, communication, and problem-solving skills, along with a deep understanding of pest control techniques, regulations, and industry trends.

Service Delivery Oversight

Manage and oversee the day-to-day operations of pest control services.

Ensure that services are delivered in accordance with industry regulations, company standards, and client requirements.

Monitor service quality to meet or exceed customer expectations. Team Management

Lead and supervise a team of pest control technicians, coordinators, and other operational staff.

Conduct regular training sessions for the team to enhance their skills and knowledge.

Schedule and allocate work assignments to maximize efficiency. Client Relations

Build and maintain strong relationships with clients to understand their specific pest control needs.

Address client concerns and inquiries promptly, ensuring high levels of customer satisfaction.

Collaborate with clients to develop customized pest management plans. Compliance and Safety

Ensure that all pest control activities comply with relevant health and safety regulations and environmental standards.

Stay updated on industry best practices, regulations, and emerging trends.

Implement and enforce safety protocols for both employees and clients. Resource Management

Manage and optimize resources, including equipment, vehicles, and personnel.

Maintain inventory control of pest control products and supplies.

Budget management to ensure cost-effectiveness and profitability. Quality Assurance

Implement quality assurance programs to monitor and assess the effectiveness of pest control services.

Conduct regular inspections and audits to identify areas for improvement.

Develop and implement corrective actions as needed. Reporting and Documentation

Prepare and submit regular reports on service performance, key metrics, and operational efficiency.

Maintain accurate and up-to-date records of pest control activities, treatments, and client communications. Problem Resolution

Act as a point of contact for escalated issues and disputes.

Collaborate with internal teams to resolve operational challenges promptly.

Implement preventive measures to avoid recurring issues. Continuous Improvement

Identify opportunities for process improvements and operational efficiencies.

Implement new technologies or methodologies to enhance service delivery.

Foster a culture of continuous improvement within the team. Emergency Response

Develop and implement emergency response plans for pest-related crises.

Coordinate rapid response efforts during outbreaks or unforeseen pest control challenges. Reach US

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Call or WhatsApp : (Call 10.30 AM to 6.00 PM)

Full time