Field Service Supervisor

Innovate to solve the world's most important challenges

Supervise a Field Service Engineering team for the [fill in the blank] organization. You will apply your leadership skills to improve team performance. You will ensure engagement in new opportunities for market penetration, team deployment, and sales growth. You will liaise with multiple factions to help prevent and resolve customer problems and explore additional revenue-generating opportunities. You will drive and improve metric reporting procedures and own financial metrics, targets and budgets. You will lead quick and effective closure of any improvement opportunities. You will define team expectations and communicate those to stakeholder. You will act as mentor to train and develop future managers.

Key Responsibilities

Supervise team activities and performance

Collect and report performance metrics

Develop team and team members

Identify opportunities for process improvement

Assign and supervise project work

WE VALUE

Advanced degree

Previous industry experience

Excellent communication skills

Demonstrated ability to influence at varying levels across the organization

Demonstrated ability to operate independently

Ability to use experience to appropriately apply the established standards

Demonstrated ability to effectively manage a team

Previous customer service experience

Full time