Employee Referral

Company Description

Sutherland is an experience-led digital transformation company that can help your business achieve non-linear growth by delivering exceptionally engineered experiences for your (very human) customers and employees. We do this by combining human-centered design with the scale and accuracy of real-time analytics, AI, cognitive technology and automation.

Job Description

Take a high volume of inbound Customer calls on a variety of different issues e.g. product enquires, billing/refunds, etc

Update and input Customer details and contact notes accurately into the system(s)

Resolve Customer problems in a timely fashion & Deliver on Customer commitments

Liaise with other departments within program in the event a Customer call cannot be resolved at first point of contact, e.g. Conflict on Billing or Refund Issues

Achieve and maintain required metrics and goals

Qualifications

Minimum HSC or Graduation

Additional Information

High level of spoken English with great American culture understanding

Experience in providing fantastic customer service on the phone.

Amazing phone presence (people can literally hear you smiling).

Fluent comprehension and composition skills while communicating and retaining shared thoughts.

Ability to manage and maintain required communication pace

Ability to maintain and manage active engagement during communications

Full time