Network Operations Center Technician

Monitors overall operation of Network Operations Center including the organization’s IT infrastructure.

• Makes skilled assessments and performs technical analysis of problems and outages as they occur across the Enterprise to evaluate/isolate root cause.

• Performs Tier 2 problem resolution as required.

• Documents and escalates Tier 3 critical alerts to the appropriate tech support groups.

• Smart hands: break/fix, rack/stack/decommissioning

Requirements:

• Information Technology and Windows Operating knowledge with troubleshooting

and analytical skills. Specifically, Windows OS and Windows Office Suite.

• Proficient understanding of enterprise computer hardware/software and

information systems.

• Intermediate understanding of both networking and network monitoring concepts

including TCP/IP, Subnetting, Routing, DHCP and DNS.

• Network, Application and Server monitoring tools such as SolarWinds Orion.

• Customer service.

• Excellent analytical and troubleshooting skills.

• Strong interpersonal skills, verbal and written.

• Organizing and assigning priorities for work to be accomplished.

• Understanding and reading documented procedures and ability to improvise with

good judgement when procedures are not clearly defined.

Other details

Will need a valid driver’s license and a personal vehicle to move around for the Job.

Will be working with end users hence needs to be presentable and formally dressed (4 days a week) and can be in casual formal on Fridays.