Program Manager, Organizational Effectiveness

WHO WE ARE

We’re not in the wing business. We’re in the flavor business. It’s been our mission to Serve the World Flavor since we first opened in 1994, and we’re just getting started. 1997 saw the opening of our first brand partner operated Wingstop location, and by 2002 we had served the world one billion wings. It’s flavor that defines us and has made Wingstop one of the fastest growing brands in the restaurant industry.

Above all else – our success is largely due to our people and our core values, or what we call The Wingstop Way of being entrepreneurial, service-minded, fun, and authentic. We believe having a strong people foundation centered on these collective values creates a crave-worthy culture and talented team, as well as ensures our brand is poised for accelerated growth. We all win together.

WHAT WE’LL NEED

As a Program Manager, Organizational Effectiveness, you are responsible for overseeing multiple organizational programs, from planning, implementation, tracking/analysis, change management and continuous improvement. You will oversee organizational-wide programs such as engagement, career development, leadership programs, and learning initiatives. You will manage the design, development, execution processes of comprehensive organizational development strategies in support of the Wingstop’s direction and priorities.

Program Initiatives:

Strategy and implementation of Organizational Development programs, including (but not limited to) onboarding, career development, succession, team member engagement survey, High-Potential development programs, and general education initiatives.

Strategy and implementation of career development opportunities for team members at Wingstop. Supports team member lifecycle from hire to retire.

Strategy and implementation, and analysis of annual Engagement Survey

Manage programs to elevate the talent pipeline readiness and support team member engagement and career expansion.

Program management and data analysis of leadership and learning development, onboarding, engagement, and career development.

Create data-analytic strategy focused on measurements of success that lead to collective, data-driven decisions.

Program design, implementation, facilitation and management of overall continued learning programs to enhance capabilities and support business goals that are tied to organizational competencies. Initiative examples include (but not limited to) New Leader Assimilation, assessments, coaching, lunch & learns.

Facilitation of talent development initiatives and training initiatives.

Other duties as assigned.

WHAT YOU’LL NEED

Bachelor's Degree in related field required.

Proactively anticipate and manage complex programs and initiatives

Lead with influence and integrity

Strong attention to detail

Self-Starter that goes is driven for program success

Program management from strategy to execution

Strong facilitation skills and experience leading training programs, which may be hosted in-person, virtual, offsite, etc.

Creative problem solving

Continuous improvement

Ability to execute effective solutions in a fast environment

Attend cross-functional meetings to be informed of WRI performance and training needs

Assess current programs, identify areas for improvement, present recommendations for improvement to cross-functional leaders.

Complete administrative tasks in a timely manner.

WHO YOU ARE

HUMBLE: Embracing humbleness fosters a collaborative and inclusive environment, where individuals prioritize the success of the team over personal recognition, ultimately contributing to a more cohesive and effective workplace.

HUNGRY: There’s a fire in you to keep pursuing excellence. You actively seek out challenges, set ambitious goals, and consistently demonstrate a proactive approach to tasks. You have a desire to support Wingstop in our goal to become a Top 10 Global Restaurant Brand.

SMART: Not solely based on intellectual prowess, but rather on emotional intelligence and interpersonal skills. A keen understanding of others, communicating effectively and collaborating seamlessly.

SERVICE-MINDED: A selfless and dedicated focus on helping others succeed. Consistently prioritizes the needs of colleagues and the organization, willingly offering support and contributing to the overall well-being of the team.

ENTREPRENEURIAL: Takes initiative, a willingness to take calculated risks, and constantly searching for opportunities to improve processes or contribute to new ideas.

BENEFITS

Flavor Perks:

Unlimited paid time off for exempt employees

One paid volunteer day of your choice

Competitive bonus structure for eligible roles

Team member stock purchase plan

Health savings or flexible spending account options

401K – (dollar for dollar on the first 3% and then 50 cents on the dollar for the next 2% for team member contributions up to 5% of eligible compensation)

Comprehensive medical, dental, and vision benefits

Basic life and AD&D insurance provided

Pet insurance

Education Assistance

Wellness reimbursement program

Paid maternity and paternity leave

Fun is the best flavor:

Lunch provided every Tuesday and Thursday in office

Work from home Fridays

Discount on Wingstop gift cards

Discounted onsite dry cleaning

Discounted Onsite onsite car detailing

Onsite game room and patio

Wingstop provides equal opportunities for everyone that works for us and everyone that applies to join our team, without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, any service, past, present, or future, in the uniformed services of the United States (military or veteran status), or any other consideration protected by federal, state, or local law.