Career Agent - PGC

Job Description

SUMMARY: The Career Agent provides case management services to Temporary Assistance for Needy Families (TANF) customers. In this role, the Career Agent ensures customers receive guidance and the support necessary to reach their employment goals, including life skills, educational and vocational training, barrier removal, job preparation/readiness and ultimately, employment.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Provide career counseling and intensive case management services that support and facilitate customers’ progression and compliance with TANF programs.

Complete intake and eligibility determination, assess jobseekers’ employment and training needs and abilities through interviewing, testing and other methods.

Coordinate all services and ensure that customers are making meaningful progress towards preparing for, finding and retaining employment.

Perform program’s intake assessment by thoroughly completing all intake forms to include but not limited to reviewing assessments and initial individual responsibility plan’s (IRP) with the customer, conduct in-depth discussion with customer about assessment results and develop and/or amends customer’s IRP.

Counsel customers on the local labor market, available job opportunities, training programs and other services, referring individuals to appropriate services and follow-up on those activities.

Maintain accurate individual case files for each registered customer assuring that each file contains all required eligibility documents and meets compliance requirements with all policies and procedures.

Participate in regular staff meeting, staff training, supervisory sessions, and accept the responsibility of aiding the development of positive team relationships.

Conduct orientation sessions, workshops, job clubs and other group presentations.

Meet and/or exceed contractual benchmarks, completing all required reports.

Other duties as assigned.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

CORE COMPETENCIES:

Superior communication skills — oral and written.

Strong interpersonal skills.

Strong project time management, customer service, and organizational skills

Ability to professionally adjust to unforeseen circumstances or programmatic changes.

Ability to cultivate and manage high quality stakeholder relationships and demonstrated ability to work with a diverse workforce.

Ability to function at a high level of discretion and confidentiality.

Must be a self-starter and committed to completing tasks timely, which may include working additional hours and / or over the weekend as needed.

Must be resourceful and able to work independently as well as in a team setting.

Travel approximately 20% time.

EDUCATION and/or EXPERIENCE:

Bachelor’s degree from an accredited college or university. The degree requirement may be substituted for eight (8) years of professional work experience.

A minimum of two (2) years of experience working in a case management and/or eligibility environment.

Experienced with Federal, State, and Local Temporary Assistance to Needy Families (TANF) rules and regulations highly preferred.

Experience working with adults in the workforce system and those disconnected from employment services.

OTHER SKILLS AND ABILITIES: Personal computer literacy required, including effective use of the Internet, e-mail, video conferencing (Zoom, Teams) and Microsoft Office (Word, Excel, PowerPoint and Outlook).

PHYSICAL DEMANDS: While performing the duties of this job, the employee is regularly required to walk, sit, talk and hear. The employee must occasionally lift and/or move up to 25 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.

WORK ENVIRONMENT: The noise level in the work environment is usually moderate.

For benefits information please visit the KRA website: