Customer Experience Specialist (Retail Associate)

Job Description

Customer Experience Specialist Role Profile

At Diventures, we use our passion and the power of water to impact lives, change the world, and have fun doing it! The Customer Experience Specialist contributes to our mission by creating positive experiences for our customers, sharing product knowledge, providing gear and class recommendations, and facilitating sales in the store.

The Customer Experience Specialist works with friendliness, professionalism, and integrity to understand each customer's unique needs and aspirations, ranging from learning how to swim, advancing their scuba skills, getting the latest dive equipment, or going on a bucket-list dive trip.

By proactively engaging customers in-person, on the phone, and through email, the Customer Experience Specialist builds lasting relationships with customers and offers them continued opportunities to enjoy the water. The Customer Experience Specialist must be confident presenting information in a one-on-one or small group setting to our customers.

The Customer Experience Specialist also helps us maintain a welcoming, clean, and organized store, with an exceptional visual presentation of products, ensuring the customer's first and lasting impressions are exceptional.

Key Attributes of the Successful Diventures Customer Relationship Specialist

Customer-First

Confident in Sales

Takes Initiative

Engaging

Friendly

Courteous

Fun

Clear Communicator

Professional Presenter

Displays Urgency for the Customer

Empathetic

Attention to Detail

Problem Solver

We're looking for someone who wants to be an expert in course and equipment sales and will apply their knowledge and experience to every customer interaction. You will work alongside your store team to hit monthly sales targets.

We help our employees experience all the fun and adventure the water has to offer with special pricing on swim lessons, scuba classes, and dive gear. If you are passionate about the water and confident in making sales with customers, we want to hear from you.