T1 Desktop Support Technician

Job Description

ABOUT THE ROLE:

The T1 Desktop Support Technician is a role consisting of industry Standard Help Desk Technician with T1 networking and T1 systems infrastructure functions.

RESPONSIBILITIES:

In this role you'll get to...

perform a variety of computer systems administration and support tasks, including analyzing, constructing, documenting, testing, maintaining, troubleshooting, and supporting of pc hardware, operating systems, software applications, peripherals, and communication devices for the entire organization

be a helpdesk support, including hardware and software, printing, productivity apps, os

on-board technology for new client team members

provision, install, and troubleshoot end user technologies including pcs, software, telephones, teleconference, mobile devices, file shares, and intranet sites (msft teams, sharepoint, etc.)

provide technical support to business area management and staff for personal computer systems software, hardware and network connectivity; including microsoft product solutions, active directory, o365, ms owa, exchange, ms office, etc.

move, add, & change (mac) for user accounts using tools such as active directory

do an industry standard t1-2 level network management. networking and network administration will include dns, dhcp, ad users and computers, ad sites and services, ad domains and trusts, group policy, ethernet topology, tcpip, mobile devices, wireless/router configurations, etc.

do an industry standard t1-2 level systems management. basic systems administration of servers, virtual machines, and converged storage including vmware, hyper-v

manage network monitoring solution

maintain operational efficiency of network facilities’ end points and printers incident response management for phone and computer issues

provide timely telephone and on-site support and resolution during normal operating hours. basic it training and support for users

perform timely and thorough documentation of all personally and site-assigned tickets with follow through to closure

patch & update management of desktops and minor systems

perform other duties related to the role

REQUIREMENTS:

On day one, we’ll expect you to..

have a minimum of three years experience in a help desk, system administration, or desk-side support role

have technical proficiency - extensive working experience with required technologies and can handle advanced & complex tasks. viewed as a "go to" person for hardware and operating system issues

have business knowledge - strong understanding of how supported technologies are used in the business operation, consistently uses this knowledge effectively in daily support and handling unusual/critical issues

have good communication skills - strong verbal & written communication skills. communications are complete & understandable to target audience; demonstrates effective listening skills; regularly handles difficult customers or situations effectively requiring sensitivity and diplomacy

be independent - often works independently with only general direction; appropriately keeps management informed of relevant issues

have administration skill - handle a wide range of administrative tasks effectively while managing an overall task workload that may include technical activities

have an advanced understanding of network wiring and tcp-ip and the ability to use such understanding to build and maintain a functional network

have the ability to listen actively and extract the important information from user complaints

be able to analyze hardware and software malfunctions to diagnose the root cause of the issue

develop and implement it maintenance policies and procedures

be a current resident of the US and can perform work from there

be willing to work in US Pacific time (8:00am-5:00pm PST)

be willing to work onsite

NOTE:

This is a work onsite position

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