Infrastructure Engineer

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What You’ll Be Doing

As a member of CIBC’s End Point Compute team, you’ll play a crucial role in supporting the configuration and automated deployment of Windows operating systems and applications for endpoints. You will provide key technical 2nd and 3rd level Windows support in day-to-day operations including troubleshooting and remediating operating system configuration and deployment related issues. Day-to-day activities include: Analyzing and resolving Windows OS and application issues, remediating vulnerabilities, provisioning VDI, leading and participating in technical incident bridges, coordinating efforts across teams, articulating technical issues using executive language when presenting findings and analyzing incident history and determining actionable trends.

At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work a proportion arrangement (of on-site and remote work) will be discussed at the time of your interview.

How You’ll Succeed

Understanding Requirements – Track and analyze operating environment for specified services and implement corrective actions as needed. Work with clients and internal partners to determine, negotiate, and manage services to the agreed standards. Monitor service levels to identify opportunities for improvement and recommend appropriate solutions.

People Leadership – Lead and coach a high performing group team of individuals. Direct, motivate, and develop your team, maximizing their contributions and professional growth. Share knowledge and collaborate to come up with effective solutions to problems.

Relationship Management – Work closely with clients and business partners to develop, test, and implement application program. Impact and improve the business by advising application owners on the technology possibilities and requirements.

Who You Are

You can demonstrate knowledge and experience in:

End Point Incident Support and Triage (Expert)

Troubleshooting Windows Operating System (OS) and components (Expert)

Vulnerability Remediation (Expert)

Windows OS Automated Deployment Methodologies (Intermediate)

OS Deployment

In-Place Updates (IPU)

Driver/Firmware Updates

Automation and Scripting with PowerShell and VBS (Intermediate)

Application Support (Intermediate)

Web Browsers

Document Viewers

Compression Software

Terminal Emulation

Active Directory Concepts including User and Group Management, Group Policy and Login Scripts (Working knowledge)

OS Policy Configuration Support (Working knowledge)

Microsoft Endpoint Configuration Manager including Software Deployment and Remote Control (Working knowledge)

VDI Provisioning capabilities using Citrix Director and VMware vSphere is an asset.

You're passionate about people. You find meaning in relationships, and surround yourself with a diverse network of partners. You build trust through respect and authenticity. You have passion for client service and you want the work you do each day to result in a positive client experience.

You embrace and champion change. You’ll continuously evolve your thinking and the way you work in order to deliver your best.

Your influence makes an impact. You know that relationships and networks are essential to success. You inspire outcomes by making yourself heard.

You're driven by collective success. You know that collaboration can transform a good idea into a great one. You understand the power of a team that enjoys working together to create a shared vision.

Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential.

We work to recognize you in meaningful, personalized ways including a competitive compensation, a banking benefit*, wellbeing support and additional offers such as employee and family assistance programs and MomentMakers, our social, points-based recognition program.

Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

*Subject to program terms and conditions

What you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact

You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit

Expected End Date2024-03-18

Job LocationToronto-81 Bay, 14th Floor

Employment TypeRegular

Weekly Hours37.5

SkillsAgile Methodology, Analytical Thinking, Communication, Decision Making, Group Problem Solving, Information Security, Information Technology (IT), Infrastructure Design, Infrastructure Implementations, Infrastructure Management (IM), Leadership, Microsoft Windows, Operating System Deployment, Operating Systems (OS), Software Deployments, Teamwork, Technical Issues, Technical Requirements, VMware VDI

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