Customer Service Representative

Global Industrial

Corporate Overview

For over 70 years Global Industrial has been an industry leader providing private label and brand name industrial equipment and supplies to businesses throughout North America.

We carry over one million industrial, material handling and business products that are sold through our website, corporate sales people and full color catalogs. We are constantly increasing our product offerings to meet the diverse and changing needs of our customers. Our customers include small to large corporations, institutions, government agencies and consumers across North America.

Key Responsibilities

Assists customers with the intent of selling company products or services through phone, web, fax or mail communication

Provide a basic level of customer support but refers more complex problems to other staff members

Requires an in-depth knowledge of products and services offered

Prepares and follows up on customer quotes

Provides pricing and availability of our product to customers

Requests and coordinates discounted prices on orders

Maintain required call quality level

Inputs all sales orders as a result of customer negotiations

Sells additional product through suggestive selling techniques

Performs other duties as assigned

Competencies and skills

2 + years sales or call center experience required

Outstanding written and verbal communication skills

Demonstrated high level of dependability

Intermediate (or higher) proficiency in MS Word, Excel, Explorer and Outlook

Ability to organize, prioritize, work in a fast-paced environment, attention to detail, handle multiple tasks and work under time constraints is required

Basic math/spelling skills required

Must be able to type a minimum of 30 wpm

Proficient written and spoken French Language is a plus