Help Desk Analyst

Shift is 8:00 AM - 5:00 PM Monday through Friday (additional flex hours can be added during the week to get to 40 hours) - this position is on-site all 5 days! NO REMOTE WORK ALLOWED!

Job Description

Looking for candidates with 0-2 years of technical support (preferably phone support) candidates who are interested in providing technical support to employees, contractors and consultants

The candidate will be answering the initial technical phone call. If he/she cannot provide the technical support, they will open a ticket for 1st or 2nd level support to resolve the issue!

With oversight, provides entry-level production and non-production support of applications and databases for software.

Monitors production systems for alerts, outages, and system issues. Seeks continuous improvements for applications, processes, support methods, and team effectiveness.

Executes technical procedures to resolve production & non-production issues.

Evaluates systems and processes in an effort to resolve technical problems.

Implements effective solutions for break/fix issues.

Develop knowledge of enterprise Systems.

Demonstrates understanding and knowledge of client needs, concerns, and challenges.

Updates production and non-production support documentation and adheres to ITIL practices.