Customer Service Reprsentative

Role: Customer Service Representative

Location: Akron, OH [Akron Ohio 44307]

Type: Contract

Location details:

• The shift during training will be 8A-5P, Monday – Friday. After they graduate from training the shift will be 12-9P, Monday – Friday with a Saturday (8A-1P) required every third week. If people show proficiency they will be allowed to work remotely after sixty days if they so choose. They are welcome to work full time or hybrid in our office too.

• Need to be w/in a fifty mile radius of Akron. Akron is the preferred site, mgr. would consider Columbus - only if we cannot fill from within target range around Akron

JOB DESCRIPTION

• Call Center experience

• Ability to work independently

• Must have a desire to educate and assist troubled customers

• Must demonstrate the ability to effectively communicate over the phone in a professional and personable manner within time constraints

• Strong negotiation skills

• Ability to understand complex processes

• Must be able to easily adapt to change and embrace continuous improvement

• Must be goal-oriented and self-motivated

• Must be comfortable using a computer and keyboard