Key Account Manager

A leading B2B solution provider for casino operators has an awesome new career opportunity for a Key Account Manager to join their growing team in Johannesburg. You will be responsible for successfully developing, maintaining, and expanding all key account management activities. If you have experience in the betting and gaming industry and 3+ years of sales or relationship management experience, this job could be perfect for you!

Your key job responsibilities as the Key Account Manager in Johannesburg will include:

Develop customer relationships that promote retention and loyalty

Work closely with customers to ensure they are satisfied with the services they receive and to improve areas of dissatisfaction

Provide technical support to customers with the goal to keep customers satisfied. Updating and documenting all activities for new accounts into systems in an accurate and timely manner to track activities for future references with the business’s products

Executing administrative meetings and events to educate and guide customers on products and services and its benefits to support customer buying selection

Implementing research activities to analyse client feedback and monitoring new and existing project plans and executions for desirable results

Notify process problems and challenges to sales and marketing departments and maintaining brand relationships with sales and marketing teams and clients effectively

Gather feedback from customers, study other customer success programs and analyse customer data to identify the best practices

Know the company’s products inside and out

Upselling and growing the revenues of customers under the control of the account manager

Requirements for this Key Account Manager job in Johannesburg:

Experience in the betting and gaming industry

At least 3+ years sales or relationship management experience

Bachelor’s degree in economics or in Business Management is considered an asset

Fluent in English, additional languages considered extremely valuable

Above average proficiency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.)

Self-motivated and ability to exercise independent judgment.

Excellent planning and organiaational skills

Strong drive for results

Willingness to travel

Excellent written and verbal communication skills

If you meet the above requirements for this Key Account Manager job in Johannesburg, we would like to hear from you.