ITIL Change Management Analyst II-Indore/Pune/Bangalore- 4-6 years Exp

About the team

Our IT Service Management team is seeking a dynamic and motivated individual to join us. As a member of our ITSM team, you will be responsible for managing and improving the delivery of IT services to our users. You will work closely with our technical teams to ensure that our systems are operating efficiently and effectively.

What you will be doing

We are seeking a detail-oriented and experienced Change Manager to join our organization. In this role, you will be responsible for managing and continuously improving the change management processes within our organisation, utilising the ServiceNow platform.

Works with infrastructure and application change owners to ensure all requests for change are raised and executed according to defined policy and process. This allows change to be introduced with minimal disruption to the business and meets internal, regulatory, and third-party audit requirements.

Coordinates, convenes, and facilitates Change Advisory Boards (CABs) as well as Forward planning meetings, containing both internal staff and customers.

Maintains a calendar of approved and agreed upon product and infrastructure maintenance schedules.

Reviews completeness and quality of change information entered into the change management system (ServiceNow) and works with change requesters to correct deficiencies.

Reviews and follows up on non-compliant changes as well as changes which occur outside the defined processes.

Works with all parties to resolve change related scheduling conflicts according to established practices.

Employs multiple channels to effectively communicate change to the organization.

Demonstrates an overall understanding and knowledge of the supported applications and infrastructure in the production environment.

Holds Post Implementation review meetings to identify lessons learnt with failed change and change with issues

Other related duties are assigned as needed.

What you bring

Strong understanding of ITIL principles and best practices

Excellent communication, listening and interpersonal skills to build relationships and gain support for the ITSM processes

Ability to work effectively in a fast-paced, dynamic environment

Ability to work independently and prioritize tasks effectively to meet deadlines

Strong analytical, problem-solving skills and attention to detail

Proficiency in the ServiceNow platform and experience in designing and implementing workflows

Added bonus if you have

Certification in ITIL v3/4

Certification in ServiceNow

What we offer you

A competitive salary and benefits

A variety of career development tools, resources and opportunities

The chance to work on some of the most challenging, relevant issues in the payment industry

Time to support charities and give back in your community

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Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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