Counselor I

Responsibilities

Provide career and academic counseling, case management and support to members at the 1199SEIU Training and Employment Funds; ensure academic/career advisement needs are met in a variety of settings, across a range of programs, from certificates to advanced degrees

Advise and counsel members on academic/employment options and benefits/programs available through the Training and Upgrading Fund; analyze and interpret student transcripts and records to provide academic assistance

Refer members to appropriate academic programs (i.e. degree, certificate, preparatory); provide information over the phone, in person, online, in health care facilities and events

Conduct Tuition Assistance College Workshops and provide development recommendations for customized workshops as needed; ensure members receive necessary workforce/career ladder and benefit information in a clear, concise and timely fashion

Collect and analyze academic and tuition assistance data - submit information to Team Lead for quality control prior to processing; prepare member appeal documentation as needed

Submit workshop data to administrative staff for reporting and tracking purposes; ensure timely, accurate and complete submission of tuition assistance applications for payment processing

Establish relationships with educational institutions and external workshop facilitators; coordinate services and ensure they meet the needs of members while providing the highest level of service

Perform additional duties and projects as assigned by management

Qualifications

Bachelor’s degree in Education, Counseling, Human/Social Services or equivalent years of experience required; plus

Minimum two (2) years direct counseling experience in adult education, vocational/ college programs, job placement, or career management required

Experience with health care education programs, career ladders, or City University of New York (CUNY) system preferred; knowledge of 1199SEIU Training and Employment Funds a plus

Intermediate skill level in Microsoft Word, basic Excel and PowerPoint preferred

Detail oriented and ability to handle multiple projects in a fast paced environment with tight deadlines; must work well under pressure

Excellent reading, writing and verbal communication skills; excellent presentation/facilitation and customer service skills

Ability to maintain confidential information and handle sensitive issues; detail oriented with strong analytical ability

Bilingual fluent in English/Spanish a plus

Available to work flexible hours including evenings and weekends