Housecalls Medical Assistant

Position Summary:

Orlando Health Medical Group is a comprehensive physician group serving patients from across the southeastern United States. With more than 200 practices and 1,200 physicians, Orlando Health Medical Group has a strong representation in over 55 specialties, including cardiology, vascular medicine, orthopedics, oncology, digestive health, neurology, neurosurgery, bariatric surgery, general surgery, bone marrow transplant and critical care medicine, as well as more than 30 pediatric subspecialties, women’s health, primary care and the largest hospitalist program in Florida.

Orlando Health Medical Group is part of the Orlando Health system of care, which includes award-winning hospitals and ERs, specialty institutes, urgent care centers, primary care practices and outpatient facilities that span Florida’s east to west coasts and beyond. Collectively, our 27,000+ team members honor our over 100-year legacy by providing professional and compassionate care to the patients, families and communities we serve.

Orlando Health is committed to providing you with benefits that go beyond the expected, with career-growing FREE education programs and well-being services to support you and your family through every stage of life. We begin your benefits on day one and offer flexibility wherever possible, so that you can be present for your passions. “Orlando Health Is Your Best Place to Work” is not just something we say, it’

Performs general patient care to patients under the direction and supervision of an APRN of the Housecalls Department.

Responsibilities:

Demonstrates exceptional verbal and communication skillsto communicate between the provider and patient population.

• Embraces and participates in quality initiatives, goal attainment, and clinical outcome process improvement activities.

• Collaborates well with providers, administrative, and operations staff to ensure visits with patients are efficient.

• Willing to travel and enter patient homes asthe patient environment and place ofservice within a specific geographical region, as requested.

• Demonstrates competency to address any urgent and or emergent patient needs as directed.

• Demonstrates competency to work autonomously and be productive in such an environment.

• Demonstrates competency in specific tasks and skills as defined by the practice.

• Supports and demonstrates effective and professional communication with patients, family members, and caregivers.

• Assures patient privacy, rights, and confidentiality.

• Documents patient data, treatments, and patient education according to Orlando Health and department specific policies.

• Assiststhe provider by acting as a liaison on behalf of the patient to schedule, provide patient with scheduling information to obtain specialty testing, and/or specialty physician consultations.

• Assists provider with following up on outgoing referrals and orders.

• Followsstandard precautions, always washes hands between patients, before entering and exiting the patient’s home.

• Assists with admission, transfer, and completion of episode of care for patients.

• Takes and recordstemperature, blood pressure, pulse, respiratory rates, food and fluid intake and output as need when in the patient home.

• Obtains data and accurately documents pertinent patientinformation according to Orlando Health specific policies and guidelines.

• Recognizesand communicatesappropriate informationand safety concernsregarding thepatient’s conditiontotheProvider and/or other members of the healthcare team.

• Provides exceptional service and care to all patients, families, customers, and team members.

• Processes incoming and outgoing calls in an independent and professional manner using sound clinical judgment.

• Maintainsreasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA, and otherfederal, state, and localstandards.

• Maintains compliance with all Orlando Health policies andprocedures.

Other Related Functions

• Must be able to demonstrate the knowledge and skills necessary to provide care and can assess data appropriate to the age-specific needs of the patients in the program.

• Enthusiastically supports and participates in planned changes.

• Demonstrates awareness of medical/legal issues, patient rights, and compliance with the standards of regulatory and accrediting agencies.

• Consistently utilizes time and resources effectively and efficiently.

• Attends departmental staff meetings and in-services according to policy.

• Completes all mandatory training.

• Assists business office as needed with reception, scheduling, and completion of episode of care for patients.

Qualifications:

Education/Training

• High school graduate or equivalent.

• Successful completion of Medical Assistant training from an approved technical school (or 5 years of verifiable applicable work

experience in patient care setting) required.

Licensure/Certification

Must possess a valid driver’s license and has reliable transportation to travel to perform job duties.

Maintains current BLS Healthcare Provider Certification – andMaintains current certification by one of the following agencies:

• Certified Clinical Medical Assistant (CCMA) by National Healthcareer Association (NHA) ((url removed))

• Certified Medical Assistant (CMA) by the American Association of Medical Assistants (AAMA) ((url removed))

• Clinical Medical Assistant Certification (CMAC) by the American Medical Certification Association (AMCA)

((url removed))

• National Certified Medical Assistant (NCMA) by National Center for Competency Testing (NCCT) ((url removed))

• Nationally Registered Certified Medical Assistant (NRCMA) or Nationally Registered Certified Advanced Medical Assistant

(NRCAMA) by the National Association for Health Professionals (NAHP) ((url removed))

• Registered Medical Assistant (RMA) by American Medical Technologists (AMT) ((url removed))

• Registered Medical Assistant (RMA) by the American Registry of Medical Assistants (ARMA) ((url removed)

Experience

Minimum 1 year of healthcare experience in an outpatient setting.

Permanent