Cloud Operations Engineer

Kaleris is a private equity-backed software firm focused on supply chain optimization, headquartered in Atlanta, Georgia. We are a global leader in the supply chain execution market, focused on accelerating the transformation of digital supply chain for industrial and finished goods shippers and carriers by combining best-in-class solutions for challenges tied to yard management, shipment visibility, and asset management, across rail, truck, and multi-mode transportation.

About the role

The Cloud Operations Engineer is primarily responsible for managing all aspects of monitoring, maintaining, and troubleshooting (windows/Linux) environments and handling requests and problem escalations from Customer Success and other departments. Responsible to determine the severity of issues, prioritizing issues and performing diagnosis of the system, and for reporting out and take actions or providing recommendations for resolution.

Responsibilities:

In this role, you will:

Monitor systems and performance tuning

Respond to System alerts from monitoring systems in a timely manner

Diagnose and rectify OS and application configuration problems

Understand high availability and disaster recovery solutions and tools including clustering, load balancing, etc

Ensure change management processes, incident and problem management processes

Work on 24*7 shift rotation

Work with counterparts in other global teams

Requirements

Bachelor’s degree in Computer Science, IT or any other equivalent qualification

2+ Years of IT Administration Experience

AWS and Azure Cloud Certification or real-world experience

Experience with Kubernetes, Terraform

2+ Years of IT Administration Experience

Proficiency with mainstream Linux distributions, such as Redhat, CentOS, Ubuntu

Experience using Bash/Bat to automate

Sound knowledge on network protocols such as TCP/IP, DNS, SSH, HTTP, FTP

Have proper understanding of Apache HTTP web server

Familiarity with fundamental networking/distributed computing environment concepts

Excellent verbal & written communication skills

Should be able to work independently with minimum supervision from onsite locations

Strong and self-motivated to help the team in their deliverables

Ability to handle multiple concurrent tasks

Ability to learn and absorb new technologies and skills faster

Right attitude, a passion for customer service and good interpersonal skills

Excellent analytical and problem-solving skills

The duties and responsibilities described are not a comprehensive list and additional tasks may be assigned from time to time or the scope of the position may change necessary to business demands.

We are an equal-opportunity employer and value diversity at Kaleris. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

*We do not accept unsolicited external resumes from outside, third-party sources*