Jira Administrator

Job Description

Job Title: Jira Administrator

Job ID: CM118417414

Location: Irving, TX - Hybrid

Overview:

Our client is seeking a JIRA Administrator to join their rapidly growing team! Jira Software (Cloud), Jira Service Desk (Cloud) and Confluence (Cloud) experience is required and day-to-day responsibilities will include operation and maintenance of Jira and Confluence. You will be troubleshooting any issues that arise with their Atlassian Suite, providing technical solutions to operational problems, contributing to upgrades/releases, and implementing new functionality, and providing the overall upkeep and maintenance of Jira/Confluence instances. You will also be working with company partners to define requirements for new and existing projects, advanced customizations, automation, and integrations.

What you will be doing:

Support JIRA Software, JIRA Service Desk, Confluence administration, including creation and management of custom, complex projects, workflows, security schemes, custom fields, dashboards and reports configurations

Serve as Internal SME for Jira, JSD and Confluence

Meet with stakeholders to identify JIRA Project and Confluence needs and implement them as appropriate

Architect and maintain permissions across multiple companies and instances of Atlassian’s products.

Provide User Management and grant user permissions in accordance with role given by the company

Create and maintain detailed technical and user facing documentation

Install, manage and administer Jira add-ons, plugins, and extensions

Support and resolve issues as they arise with JIRA Projects and Confluence

Experience building collaboration spaces in Confluence. Execute assigned system validation test cases to maintain a validated system state for JIRA/Confluence.

Perform requirements gathering, business process workflows, and process improvement for JIRA/Confluence workflows and processes in place, identifying where functionality can/cannot meet user requests

Conduct training for employees and new hires on JIRA and Confluence regarding how to use the tools, new functionality, etc.

Develop and compile training materials based on the areas needs

Create, maintain, and support dashboards and advanced filters for end users reporting capabilities

Required experience with Jira Cloud, Jira Service Desk Cloud, Confluence Cloud

Create, manage, and support all administrative functions associated with the Atlassian product suite

Create complex JIRA workflows, project workflows, field configurations, screen schemes, permission schemes, and notification schemes

Gather requirements for business processes and determine ways to optimize and improve JIRA/Confluence setup and workflows, as well as identify where functionality needs to improve to meet user requests

Promote adoption and best practices among the Atlassian user community

Define and manage the rollout of comprehensive workflows (with conditions, validators, and triggered post functions), screen schemes, permission schemes, and notification schemes

Refine current Jira processes to be more streamline and uniform for agile teams

Troubleshoot issues, communicate with process owners, and continue to improve support processes

Provide JIRA subject matter expertise in discussions regarding governance within JIRA

Able to create Jira based reports, dashboards and planning views based on different user requirements and provide stakeholders with actionable project metrics and status reports

Create Jira based reports, dashboards and planning views based on different user requirements and provide stakeholders with actionable project metrics and status reports

Support teams and senior executives with their reporting needs by developing dashboards directly in Jira

Working with Agile projects and processes with multiple cross-functional teams

What you must have:

5+ years of Jira Software, Jira Service Desk and Confluence software administration experience

5+ Years of experience with customization of for tools like JIRA, Jira Service Desk, Atlassian Access and Confluence, creating custom workflows, fields, conditions, validators, post-transitions, and other project components in Jira

3+ years developing custom solutions using the Atlassian product suite

Ability to work in a collaborative, team environment

Strong analytical and problem-solving skills

Strong interpersonal skills to communicate with stakeholders and software development personnel

Accustomed to operating using Agile, Lean and SAFe principles

Knowledge of change management methodologies used to drive organizational change

For more information about TEEMA and to consider other career opportunities, please visit our website at

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