Reservations Agent

Job Description

ESSENTIAL FUNCTIONS

Answer all incoming calls in a friendly and efficient manner.

Provide callers with the requested information about rates and services.

Obtain the necessary information from the caller and enter it into the computer system. Must be effective in sales and upselling.

Maintain an effective flow of communication from the reservations department to all departments and ensure entire team is kept informed of items that concern them.

File daily reservations and other correspondence.

Provide additional functions, as necessary and assigned.

REQUIRED SKILLS

Requires good communication skills, both verbal and written.

Knowledge of computer programs, including, but not limited to, Microsoft Word, Excel and Outlook

Ability to manage many tasks concurrently.

Ability to calculate figures and amounts such as discounts, interest, commissions, percentage, and volume.

Job Posted by ApplicantPro