General Manager

Job Description

Location: Hampton Inn & Suites Hartford/Farmington - 301 Colt Hwy, Farmington, CT 06032

We are currently looking for a General Manager for our Hampton Inn in Farmington. In the Heart of Farmington Valley, our beautiful Hampton Inn by Hilton is located off I-84 and Route 6, and three miles from UConn Health. We offer our guests 124 comfortable and clean rooms for their stay. We’re five minutes from Farmington Canal Heritage Trail. Lake Compounce amusement park, shopping at West Hartford, several wineries, and ski areas including Mt. Southington are less than a 20-minute driving radius. The Hampton Inn – Farmington is one of the 50 hotels owned and managed by the award-winning hotel management company, Buffalo Lodging Associates.

Buffalo Lodging Associates, a hotel management company based out of Canton, MA has put an emphasis on true hospitality since being founded in 1996. While building an extensive portfolio of 50 hotels, we’ve partnered with the most respected hotel brands in the business including Marriott International, Hilton Worldwide, InterContinental Hotels Group, and Choice Hotel International hotels. Buffalo Lodging Associates is a community of welcoming, committed, and passionate associates driven to provide a best-in-class hospitality experience and operational excellence.

A GROWING HOTEL MANAGEMENT COMPANY – COME JOIN US!

We value our associates with competitive compensation plans and other benefits and perks. Some of these benefits include:

Weekly pay

Paid vacation, sick days and holidays

Medical, dental, vision insurance

401K Retirement plan with company match

Travel discounts on our branded properties

Career growth opportunities

Role:

The primary role of the General Manager is to provide leadership, guidance and support to the team, while fostering the Buffalo Lodging Associates (BLA) culture and values- Excellence, Passion, Integrity, Inclusive.

Responsibilities & Duties:

Development and execution of operational plans for the hotel, ensuring revenue and guest satisfaction targets are achieved, forecasting financial plans and preparing the annual hotel budget

Leading all associates to achieve BLA’s service and satisfaction targets through positive guest experiences

Ensuring proper preventive maintenance of the physical property, mechanical and IT systems, guest rooms, public space, back of the house and exterior following the processes established by BLA.

Managing loss prevention and risk management policies, safety standards and claims reporting

Empathizing and engaging with associates to continually improve hotel culture and embrace BLA core values; Excellence, Passion, Integrity, Inclusive

Manage direct reports by ensuring employment practices are followed, such as recommendations on employment decisions, corrective action, supporting performance management;

Take part as a leader in the community and maintain a positive image for the property and BLA;

Daily involvement in the Sales and Revenue Management function. Supporting sales and revenue through outstanding guest service to each guest and group

Any and all other work as required to complete the primary role of the position.

Qualifications & Requirements:

Two (2) and more years’ experience as a General Manager of a hotel with Hilton property experience.

Working knowledge of hotel operations – including marketing plans, security and safety programs, personnel and labor relations, budget forecasting, quality assurance programs, maintenance repairs, long range planning.

Bachelor’s degree in hotel management, business, or related field; or equivalent combination of education and experience.

Expertise in standard hotel management systems.

Hands-on leadership – our General Managers work directly with all their associates.