Semiconductor Field Service Technician (Engineering Technician, II)

Job Description

About Job:

Are you seeking an opportunity to work with today's most advanced thin film processing tools?Our Client has been delivering cutting edge performance in thin films deposition (PVD) and enabling their customers to manufacture the most advanced hard disks and volatile memories/nonvolatile memories. We have an exciting opportunity in San Jose, CA to directly interface with customers to support their vacuum equipment in the field, which includes troubleshooting and installations. This position performs technical support of the high vacuum equipment for PVD and related robotics. The individual must understand vacuum technology, general practices, and procedures within the semiconductor field and be able to apply such skills fluently to perform field service duties at customers clean room. In addition, provide on-call technical support, which may require off shift work.

About Company:

Brave New World Services is working with a renowned global leader in pioneering imaging and optical solutions, standing at the forefront of innovation within consumer, business-to-business, and industrial digital imaging. With a rich legacy of technological excellence, they've redefined industries worldwide through a diverse portfolio of top-tier products. This company cultivates a collaborative work culture, emphasizing teamwork, creativity, and individual initiative. Valuing diversity, sustainability, and community engagement, they actively seek to make a positive impact beyond business realms. Employees benefit from a supportive environment that encourages growth, offering ample opportunities for skill enhancement and personal development.

This position requires full-time presence at your assigned office(s)/worksite(s).

Responsibilities

Monitor, inspect, setup, calibrate, and maintain semiconductor process equipment in the field to prevent equipment down time.

Troubleshoot hardware and software related issues and implement solutions

Collect data for software related issues and discuss with headquarter in Japan.

Accurately document all maintenance activity and provide field service reports.

Install equipment control software and maintain record of software revision history.

Participate in the installation of equipment at customers' sites.

Monitor stock level of service parts and equipment to ensure adequate inventory is available for repair work.

Provide training and assistance to other technicians.

Effectively communicate with customer and Japan employees.

Escalate serious or complicated repair problems to senior level team members.

Qualifications

2-3 years of experience with PVD or semiconductor vacuum equipment with AS degree is required, Bachelors degree in engineering is preferred.

Candidates without AS or BS may be considered with equivalent experience in the same field

Multi chamber cluster systems and robotics experience is highly preferred

Ability to understand electrical and mechanical drawings for troubleshooting

Experience with PLC and other software applications is a plus

Ability to work independently following 3-6 months of on the job training

Must have analytical skills for problem analysis and resolution

Decide on problem solving road map and follow methodical means to resolution

Decide and recommend spare and consumable parts for PMs and repairs

Job may require domestic travel up to 25% and international travel for training.

May require considerable travel throughout sales territory (valid driver's license and acceptable driving record necessary). Additionally, because this position requires driving for company business as an essential function of the job, must remain in compliance with company safety guidelines and policies

Position may require ability to work flexible shifts

Requires ability to lift approx. 50 lbs.

Bilingual Communication skills helpful but not required. (Japanese/English)

Substantial amount of standing, walking, typing, grasping, talking and hearing.

Substantial amount of driving required, sometime for multiple hours at a time.

Occasionally kneeling, crouching, stooping, reaching, pushing, pulling and climbing stairs or ladder.

The worker is required to have close visual acuity with or without corrective lenses for extensive reading; visual inspection involving small defects, small parts, and/or operation of machines (including inspection); using measurement devices; and/or assembly or fabrication parts at distances close to the eyes.

Working primarily in a cleanroom environment (wearing full clean room suit, facemask, gloves, safety glasses)

The work Environment may include a variety of physical conditions such as proximity to moving mechanical parts, electrical current, working on scaffolding and high places, exposure to chemicals, ultraviolet light and lasers, working in enclosed spaces, close quarters, narrow aisles or passageways.

The work environment may include working in highly time sensitive situations requiring quick resolution including equipment problems.