IT Support Desk Technician

Job Description

Onsite Support Technician

Candidate must live in the State of Florida

TEWS has an immediate need for a IT Support Desk Technician to handle Level II support. The ideal candidate will have the following experience:

Associate's or Bachelor's Degree in Computer Science or Information Systems, or equivalent work experience.

One year of IT work experience as a Service Desk Technician

Any Microsoft, Apple or ITIL Certification, preferred

Experience with set up, configuration, and support of specific business application packages including Enterprise Resource Planning (ERP), Customer Relationship Management (CRM) and Human Resource Information Systems (HRIS)

The IT Support Technician provides 2nd tier support and configuration for packaged and custom applications with the organization. Specifically, the Technician implements and supports technology systems for business applications.

Provide set up and configuration of applications

Provide 2nd tier support for business applications within the enterprise

Develop recommendations for enhancing approaches for software support service

Develop and manage effective working relationships with other departments, groups and personnel with whom work must be coordinated or interfaced

Analyze performance of programs and takes action to correct deficiencies

Provide a minimum of weekly status report updates for current projects

Provide consultation for the evaluation of packaged applications

Provide the implementation, configuration and deployment of new packaged software application

Meet professional obligations through efficient work habits such as, meeting deadlines, honoring schedules, coordinating resources and meetings in an effective and timely manner, and demonstrate respect for others#ZIP

Company Description

Tews takes the best aspects of larger, national recruiting firms and combines it with a partner-first mentality that always keeps our focus on the businesses and professionals we serve in Central Florida and surrounding regions.

Solving the talent equation for our clients is our passion, and we do so every day by filling quality job opportunities in the administrative, finance and accounting, and information technology sectors with the professionals best suited for the job and for the company culture that surrounds it. Proud to partner with some of the most respected businesses and professionals in our region, it is our personal attention to detail and care for our clients that has yielded big-firm results for the people and companies we serve.

Tews is known as Central Florida’s premier recruiting firm and was named “Best Placement Service” by the Orlando Business Journal. Though the praise is flattering, it is our long-standing relationships and excellent reputation with our clients that keep executives and professionals coming back to Tews for their staffing and placement needs.