Genesys Contact Centre Platform

Job Location : DLF, Chennai (Work from office)

Skills required :

• Advanced Bachelor’s degree in Computer Science, Engineering, Business, or related field; Master’s degree preferred.

• Proven track record of 5+ years in platform ownership role preferably on Genesys Contact Centre Platform with extensive knowledge on the architecture capabilities of the platform.

• Strong understanding of software development methodologies, including Agile, Scrum, and Kanban.

• Excellent leadership and communication skills, with the ability to influence and inspire cross-functional teams and stakeholders.

• Strategic thinker with a data-driven and customer-centric approach to decision-making.

• Experience working with distributed teams and managing complex projects with multiple stakeholders.

• Demonstrated ability to thrive in a fast-paced, dynamic environment and drive results amidst ambiguity and change.